Kelvis Burnett
Memphis
Summary
General Manager with extensive experience in operations management and staff training. Proven ability to enhance customer service and optimize inventory control. Strong financial oversight skills leading to improved team performance and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Pyro's Pizza
Collierville
05.2024 - Current
- Managed daily operations and ensured smooth restaurant functionality.
- Trained staff on customer service standards and food safety protocols.
- Oversaw inventory management and maintained stock levels for all supplies.
- Conducted regular staff meetings to improve communication and team cohesion.
- Handled customer complaints and resolved issues promptly and professionally.
- Coordinated with suppliers to ensure timely delivery of ingredients and materials.
- Monitored financial performance and assisted in budgeting processes for the restaurant.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Staks Kitchen
Memphis
07.2022 - 05.2024
- Oversaw daily operations to ensure optimal restaurant functionality.
- Managed all aspects of business operations including budgeting, staffing, and inventory control.
- Developed and implemented marketing strategies that increased customer engagement.
- Trained staff on customer service standards and food safety protocols.
- Conducted regular staff meetings to enhance communication and team cohesion.
- Monitored financial performance and supported budgeting processes.
- Handled customer complaints promptly while maintaining high service quality standards.
- Maintained stock levels through effective inventory management.
Executive Chef
Firebirds Wood Fired Grill
Memphis
03.2012 - 07.2022
- Ensured food quality and safety compliance through effective kitchen operations management.
- Supervised, trained kitchen staff on cooking techniques and safety practices.
- Oversaw inventory management, minimizing waste and maximizing operational efficiency.
- Coordinated with front-of-house staff to deliver seamless service during peak hours.
- Implemented cost control measures to uphold budget without compromising quality.
- Fostered a positive work environment that promoted teamwork and creativity in the kitchen.
- Monitored kitchen area and staff to uphold safety standards and proper food handling techniques.
Education
Associate of Science -
ITT Technical Institute
Memphis, TN05-2012
Skills
- Inventory management and budgeting
- Staff training and development
- Customer service and relations
- Vendor coordination and negotiation
- Marketing strategy formulation
- Problem solving and conflict resolution
- Team leadership and quality assurance
- Time management and accountability
Certification
ServSafe
Timeline
General Manager
Pyro's Pizza
05.2024 - Current
General Manager
Staks Kitchen
07.2022 - 05.2024
Executive Chef
Firebirds Wood Fired Grill
03.2012 - 07.2022
Associate of Science -
ITT Technical Institute