Kemberli robinson
Memphis
Summary
Customer-focused professional with assistant management experience and a strong background in retail operations, customer service, and team leadership. Providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.Proven ability to train employees, manage schedules, support daily operations, and maintain inventory accuracy. Known for adaptability, reliability, and staying calm in fast-paced environments. Seeking an Assistant Manager, Operations Lead, or Shift Supervisor role with opportunities for growth and leadership.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Customer Service Representative
U-Haul Moving and Storage
Bartlett
08.2025 - Current
- Assisted customers with rental inquiries and service options.
- Handled customer complaints and resolved issues efficiently.
- Processed rental agreements and payment transactions accurately.
- Communicated effectively with team members to ensure smooth operations.
- Maintained cleanliness and organization of the service area.
- Provided information on moving supplies and equipment availability.
- Utilized computer systems for scheduling reservations and tracking inventory.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
Truck Loader
UPS
Memphis
10.2022 - 01.2023
- Loaded packages onto delivery trucks following safety protocols.
- Sorted packages by destination to ensure efficient loading processes.
- Operated forklifts and hand trucks to move cargo within the facility.
- Coordinated the movement of packages from pallets to delivery trucks
- Maintained productivity and accuracy in a fast-paced environment
- Followed safety procedures and operational guidelines consistently
Fulfillment Associate
Lowes Home Improvment
Millington
09.2021 - 09.2022
- Processed customer pickup orders using handheld devices and scanners
- Maintained store standards for cleanliness, safety, and product availability
- Assisted team members with equipment operation and workflow efficiency
- Helped train new employees on procedures and expectations
Receiving Clerk
Navy Exchange
Millington
08.2021 - 12.2021
- Processed incoming shipments and verified accuracy of received items.
- Maintained inventory records using warehouse management systems.
- Received and inspected incoming merchandise for accuracy and quality
- Entered inventory into the system using barcode scanning and manual entry
- Prepared receiving documents and coordinated with the business office
- Identified and processed damaged or mis-shipped merchandise and chargebacks
- Operated forklift equipment to transport pallets safely
Warehouse Associate Team Lead
Ingram Micro
Millington
07.2020 - 04.2021
- Led daily warehouse operations to ensure efficient workflow.
- Coordinated team activities to achieve production goals effectively.
- Trained new associates on safety protocols and equipment usage.
- Managed order processing and packaging for customer deliveries
- Operated pallet jacks and warehouse equipment efficiently
- Provided training and guidance to newly hired employees
Assistant Manager
Goodys
Millington
02.2020 - 11.2020
- Trained, coached, and supported new and existing employees to maintain consistent service and operational standards
- Assisted with opening and closing procedures, including cash handling, daily reports, and store security
- Supported management with employee scheduling, shift coverage, and workload distribution
- Oversaw inventory management, including stock counts, replenishment, and organization
- Handled customer service escalations professionally to ensure positive resolutions
- Allocated staff and resources efficiently during peak business hours
- Acted as a leadership presence on the sales floor, supporting team performance and store goals
- Assisted in managing daily store operations and customer service initiatives.
TLE Cashier
Walmart
Millington
05.2019 - 01.2020
- Processed customer transactions efficiently and accurately.
- Managed cash register operations and balanced cash drawers.
- Assisted customers with product inquiries and store navigation.
- Processed customer vehicle service orders accurately using POS systems
- Delivered friendly, efficient customer service
- Maintained organized service areas and assisted with operational needs
Package Handler
Fedex Ground
Memphis
01.2019 - 03.2019
- Sorted packages by size and destination for efficient distribution.
- Operated conveyor belts and scanning equipment for package handling.
- Loaded and unloaded delivery trucks within designated time frames.
- Used RF scanners to log and track incoming packages
- Verified shipment details before conveyor processing
- Maintained accuracy and speed in a high-volume environment
Education
Bolton High School
Arlington, TNSkills
- Assistant Management & Leadership
- Team Training & Onboarding
- Scheduling & Shift Coordination
- Customer Service & Conflict Resolution
- Inventory Control & Stock Management
- Opening & Closing Procedures
- Operations Support
- Time Management & Multitasking
- Microsoft Word, Excel, Outlook
- Forklift (Sit-Down/Counterbalance), Pallet Jack
- RF Scanner & POS Systems
Availability
- Monday – Friday | 6:00 AM – 4:30 PM
Timeline
Customer Service Representative
U-Haul Moving and Storage
08.2025 - Current
Truck Loader
UPS
10.2022 - 01.2023
Fulfillment Associate
Lowes Home Improvment
09.2021 - 09.2022
Receiving Clerk
Navy Exchange
08.2021 - 12.2021
Warehouse Associate Team Lead
Ingram Micro
07.2020 - 04.2021
Assistant Manager
Goodys
02.2020 - 11.2020
TLE Cashier
Walmart
05.2019 - 01.2020
Package Handler
Fedex Ground
01.2019 - 03.2019
Bolton High School