Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic
KENDALL FANNEY

KENDALL FANNEY

Thorn Hill

Summary

Enthusiastic and customer-focused professional seeking to leverage strong interpersonal skills and a quick-learning mindset in a dynamic new role. Proven track record of delivering high-quality service, engaging effectively with the public, and quickly mastering new operational procedures. Driven Office Manager with over one year overseeing patient administration and scheduling at ReVIDA Recovery Centers. Successfully ensured accurate patient accounts and streamlined grant registration processes. Skilled in Microsoft Outlook, patient coordination, and customer service. Recognized for employee-of-the-year performance at Regency Retirement Village. Offers strong organizational skills to enhance office efficiency and patient satisfaction. Dedicated Office Manager with over one year managing patient administration and scheduling at ReVIDA Recovery Centers. Improved patient account accuracy and streamlined grant registration processes, enhancing operational efficiency. Proficient in Microsoft Outlook, patient coordination, and customer service. Awarded Employee of the Year at Regency Retirement Village for outstanding performance. Offers strong organizational skills and a patient-focused approach to boost office productivity and satisfaction.

Overview

20
20
years of professional experience
7
7
years of post-secondary education

Work History

Office Manager

ReVIDA Recovery Centers
Morristown
02.2025 - 05.2026
  • Manage and supervise patient administrators to ensure efficient check-in and check-out processes, audit patient accounts to ensure accuracy of insurance coverage and payment plans, facilitate grant applications by verifying eligibility and securing required documentation, and maintain data integrity within patient files.

Patient Admin

ReVIDA Recovery Centers
Morristown
05.2024 - 02.2025
  • Managed patient check-out processes, processed payments, and scheduled follow-up appointments.
  • Coordinated future scheduling by booking patient appointments 2-4 visits in advance to ensure continuity of care.

Scheduler

Regency Retirement Village
Morristown
12.2023 - 04.2024
  • Generated monthly shift schedules for caregiving staff to ensure optimal department coverage.
  • Managed daily call-outs and coordinated shift coverage to maintain proper staffing ratios.
  • Conducted interviews, administered drug screenings for prospective hires, and stepped in to work open caregiving shifts as needed.

Caregiver

Regency Retirement Village
Morristown
06.2018 - 12.2023
  • Assisted elderly residents with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility assistance.

Direct Support Professional (DSP)

Lakeway Achievement Center
Morristown
08.2017 - 06.2018
  • Supported individuals with physical and intellectual disabilities in daily routines, fostering the development of personal, social, and motor skills.

Assistant Manager

BP Fastop
Morristown
09.2014 - 07.2017
  • Managed daily retail operations including store opening and closing, delivering exceptional customer service, maintaining stock levels, verifying vendor deliveries, and accounting for lottery sales.

Assistant Manager

Family Dollar
New Tazewell
06.2013 - 12.2013
  • Served as Assistant Manager with responsibility for opening and closing procedures, verifying vendor deliveries, unloading weekly inventory shipments, and supervising daily store operations.

Customer Service Representative

Cash Express
Jefferson City
03.2011 - 12.2011
  • Qualified applicants for signature loans, title loans, and check advances, and executed local business-to-business marketing initiatives and community outreach events.

Server/Cashier

Toki Hibachi Grill
Morristown
08.2008 - 09.2009
  • Provided high-quality table service to dining patrons, performed food preparation tasks, and maintained a clean, welcoming dining room environment.

Cashier

Ingles Supermarkets
Morristown
12.2005 - 06.2008
  • Reconciled cash drawer with high accuracy, delivered friendly customer service, bagged groceries, and ensured cleanliness in checkout areas.

Education

Associate of Science - Health Science

South College
Knoxville , Tn
01.2020 - 09.2023

Diploma - General Studies

Claiborne County High School
New Tazewell, TN
08.1999 - 05.2003

Skills

  • Performance monitoring
  • Employee training
  • Problem solving
  • Attention to detail
  • Time management
  • Conflict resolution
  • Direct Care
  • Senior Care
  • Lending
  • Sales
  • Care Giver
  • Microsoft Outlook
  • Scheduling optimization
  • Insurance verification
  • Customer relationship management

Awards

  • Employee of the Year, December 2021 | December 2021, Honored as Employee of the Year for 2021 at Regency Retirement Village.
  • Employee of the Month, July 2021 | July 2021, Recognized as Employee of the Month in July 2021.

Timeline

Office Manager

ReVIDA Recovery Centers
02.2025 - 05.2026

Patient Admin

ReVIDA Recovery Centers
05.2024 - 02.2025

Scheduler

Regency Retirement Village
12.2023 - 04.2024

Associate of Science - Health Science

South College
01.2020 - 09.2023

Caregiver

Regency Retirement Village
06.2018 - 12.2023

Direct Support Professional (DSP)

Lakeway Achievement Center
08.2017 - 06.2018

Assistant Manager

BP Fastop
09.2014 - 07.2017

Assistant Manager

Family Dollar
06.2013 - 12.2013

Customer Service Representative

Cash Express
03.2011 - 12.2011

Server/Cashier

Toki Hibachi Grill
08.2008 - 09.2009

Cashier

Ingles Supermarkets
12.2005 - 06.2008

Diploma - General Studies

Claiborne County High School
08.1999 - 05.2003
KENDALL FANNEY