Led technical operations at Chuck E Cheese, completing equipment repairs and preventative maintenance, enhancing game and facility uptime. Excelled in team collaboration and friendly customer service, significantly improving guest satisfaction. Knowledgeable in technical integration and vendor sourcing, I drove quality assurance and compliance, ensuring excellent entertainment experiences.
Technical Manager over the entire facility, performing repairs and continuous preventative maintenance on: Arcade games, kitchen equipment, beverage fountain, restrooms, HVACR, POS/kiosk systems and any general issue with the store. I communicated with multiple manufacturers on troubleshooting, ordering parts, and service calls.
As the Arcade Technician, I performed repairs/preventative maintenance on bumper cars, laser tag, arcade games, and our POS systems.
I Worked as an arcade attendant that ran the sales counter, redemption counter, Lasertag, and BumperCars. I also shadowed the current game tech at the time to gain experience.