Summary
Overview
Work History
Education
Skills
About Me
Timeline
Generic
Kendall Rogers

Kendall Rogers

Franklin

Summary

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Utilizes negotiation and conflict resolution skills to maintain and renew client policies. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.


Overview

6
6
years of professional experience

Work History

Account Manager| Customer Service

Victoria Hood State Farm
03.2023 - Current
  • Utilize CRM for sales and service, current and new policy holders, via phone and in person
  • Effectively communicate complex insurance concepts
  • Develop and maintain relationships with clients and advise on coverage
  • Deescalate stressful situations with clients
  • Train new hires

Sales Associate

American Girl
01.2022 - 01.2023
  • Assess and anticipate needs of clients
  • Advise on products and services
  • Work daily toward sales goal

President of Recruitment, Social Media Chair, & Historian

Gamma Lambda
01.2019 - 01.2021
  • Organize and plan all recruitment events
  • Designate and direct tasks for my team
  • Oversee and maintain a budget
  • Manage records of current and past club members
  • Photograph and keep records of all events
  • Create posts for Instagram and Facebook
  • Collaborate with my assistant to create new content for all club social media channels

Education

Bachelor of Arts - Commercial Music, Spanish

Lipscomb University
12-2021

Skills

  • Account management
  • Client relationship management
  • Customer service
  • Hubspot Certified in Social Media Marketing
  • Microsoft Office: Word, Powerpoint, & Excel
  • Written & Verbal Communication
  • Social Media Management
  • Creative Writing
  • Notary for the State of Tennessee – term expiration October 2028

About Me

I grew up in Franklin, TN and have lived here for nearly all of my life. I
love learning and have really appreciated all of the opportunities that I have
been afforded. I am grateful to have familiarized myself with creative writing,
social media marketing, marketing for the music industry, and copyright law. I
look forward to learning even more in my future endeavors.

Timeline

Account Manager| Customer Service

Victoria Hood State Farm
03.2023 - Current

Sales Associate

American Girl
01.2022 - 01.2023

President of Recruitment, Social Media Chair, & Historian

Gamma Lambda
01.2019 - 01.2021

Bachelor of Arts - Commercial Music, Spanish

Lipscomb University
Kendall Rogers