Proactive individual known for strong complaint resolution and flexibility. Background in customer service and HR roles has honed abilities in active listening and team collaboration, ready to drive positive outcomes in dynamic environments.
Overview
3
3
years of professional experience
Work History
Guest Service Advocate
Target
Mount Juliet, TN
04.2025 - Current
Assisted customers with inquiries and product selection to enhance shopping experience.
Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
Maintained knowledge of promotions and sales events to provide accurate information.
Collaborated with team members to streamline service processes and improve efficiency.
HR Expert
Target
Madison. TN
04.2024 - 03.2025
Assisted in recruitment processes, coordinating interviews and candidate communications.
Supported onboarding initiatives, ensuring seamless integration for new hires.
Maintained employee records, updating databases with accuracy and attention to detail.
Facilitated training sessions, enhancing staff knowledge of company policies and procedures.
Waitress
Noelle Hotel
Nashville, TN
01.2023 - 06.2024
Delivered exceptional customer service by efficiently managing multiple tables and ensuring guest satisfaction.
Collaborated with kitchen staff to streamline order accuracy and minimize wait times during peak hours.
Trained new staff on menu items, service standards, and point-of-sale systems to enhance team performance.
Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere for guests.
Education
Bachelor of Science - Bachelors of Arts in English
Middle Tennessee State University
Murfreesboro, TN
05-2026
Associate of Applied Science - Management
Volunteer State Community College
Gallatin, TN
05-2023
Skills
Complex Problem-solving
Decision-making skills
Teamwork
Time management
Active listening
Adaptability and flexibility
Customer relations
Complaint handling
Languages
French
Limited Working
Timeline
Guest Service Advocate
Target
04.2025 - Current
HR Expert
Target
04.2024 - 03.2025
Waitress
Noelle Hotel
01.2023 - 06.2024
Bachelor of Science - Bachelors of Arts in English