Kendra Churchman
Mount Juliet
Summary
Accomplished Clinical Operations Manager with a proven track record at Tennessee Oncology, enhancing patient outcomes through effective leadership and clinical excellence. Expert in fostering multidisciplinary team collaboration, I significantly improved staff retention and patient satisfaction. Skilled in mentoring and operations oversight, my approach ensures high-quality patient care and operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Clinical Operations Manager
Tennessee Oncology
11.2020 - Current
- Oversees daily operations of the clinic, scheduling, patient flow management, and facility maintenance.
- Established effective communication channels between departments, fostering a collaborative work environment.
- Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Responsible for payroll and overtime.
- Oversees and manages all inventory purchasing.
- Evaluates needs for workflow improvements to increase patient satisfaction
- Participates in special projects and committees.
- Provide staff support by assisting in staffing.
- Maintains RN and admixture competencies.
- Successfully aligns goals with the mission and values of the organization promoting increased patient outcomes.
- Successfully meets deadlines
- Conducts monthly staff meeting and provides a written report to the Regional Director of Operations.
- Effectively leads process changes for new or current initiatives.
Clinic Manager
Tennessee Oncology
11.2010 - 11.2020
- Oversaw the daily clinic operation and provide leadership, education and staff development to ensure high quality patient care.
- Monitored schedule for appropriate treatment distribution to ensure nurse and patient safety.
- Ensured accurate and efficient communicated between providers, nursing, patients and other departments.
- Managed inventory and adjusted as needed based on patient load and clinic need.
- Work collaboratively with vendors and contractors that interact with the clinic.
- Generate and review daily clinic reports.
- Oversee the development and implementation of new hire orientation.
Registered Nurse
Tennessee Oncology
02.2002 - 11.2010
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Participated in ongoing professional development opportunities to stay current on best practices in Oncology care.
- Chemotherapy preparation and administration.
- Provide education to patients and their families.
Education
Associate of Science - Nursing
Aquinas College
Nashville, TN05.1997
Skills
- Adverse event reporting
- Clinical Leadership
- Patient Care
- HIPAA Compliance
- Effective Communication
- Patient Safety
- Inventory Management
- Operations Oversight
- Patient service
- Critical Thinking
- Decision-Making
- Employee Performance Evaluations
- Onboarding and coaching
- Multidisciplinary team collaboration
Accomplishments
- Successfully completed Emerging Leader Program of the Tennessee Oncology Leadership Academy.
- Collaborated with a team of peers in the development of the Satellite Clinic Policy.
- Perform Clinical Regimen Reviews for practice promotion.
Certification
- Licensed Registered Nurse
- Oncology Certified Nurse
- Chemotherapy/Biotherapy Certified
- CPR Certified
Timeline
Clinical Operations Manager
Tennessee Oncology
11.2020 - Current
Clinic Manager
Tennessee Oncology
11.2010 - 11.2020
Registered Nurse
Tennessee Oncology
02.2002 - 11.2010
Associate of Science - Nursing
Aquinas College
Similar Profiles
Jennifer hennickJennifer hennick
Hematology/Oncology Nurse Practitioner at Tennessee OncologyHematology/Oncology Nurse Practitioner at Tennessee Oncology
Tracy DavisTracy Davis
Customer Service Representative Operator at Tennessee OncologyCustomer Service Representative Operator at Tennessee Oncology
Kiana WashingtonKiana Washington
Patient Service Representative at Tennessee OncologyPatient Service Representative at Tennessee Oncology