Kendra Elliott
Memphis
Summary
Resourceful medical secretary with a background in customer service and clinical support. Known for quick adaptation to new software, enhancing documentation efficiency and ensuring seamless operations in busy healthcare environments.
Overview
3
3
years of professional experience
Work History
Medical Secretary
Functional Independence Home Care
03.2025 - 03.2026
- Assisted in maintaining medical records, ensuring accuracy and confidentiality of patient information.
- Facilitated communication between healthcare providers and patients, enhancing overall service quality.
- Utilized electronic health record (EHR) systems for documentation and tracking patient interactions efficiently.
- Supported administrative tasks, including data entry and appointment reminders, improving workflow productivity.
- Adapted quickly to new software tools, enhancing proficiency in day-to-day operations across the office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Shift Manager
Bargain Hunt
10.2022 - 02.2025
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Resolved customer complaints effectively, fostering a positive shopping experience.
- Led team meetings to align staff on goals and performance expectations.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
High School Diploma -
Skills
- Customer service
- Clinical support
- Strong organizational skills
- Telephone customer support
- Professional telephone etiquette
- HIPAA compliance
- Cash handling
- Workplace safety
- Opening and closing procedures
- Handling customer complaints
- Relationship building
Timeline
Medical Secretary
Functional Independence Home Care
03.2025 - 03.2026
Shift Manager
Bargain Hunt
10.2022 - 02.2025