Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kendra Peppers

Memphis,TN

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Internal Revenue Service
06.2024 - Current
  • Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.
  • Provided taxpayers with professional and exceptional customer service while taking inbound calls.
  • Respond to a wide range of inquiries involving laws, rules and regulations.
  • Research telephone IDRS and other data base sources for information to locate taxpayers and their assets.
  • Advised taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities and encourages voluntary compliance with tax laws.
  • Provided explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.
  • Research and analyzes all available information applicable to specific and well-defined collection techniques and takes corrective actions needed to close accounts and inform taxpayer of action taken.
  • Interprets and applies applicable portions of basic tax law and regulations, and basic collection techniques and enforcement actions, to advise, inform, assess, and collect taxes, and associated liabilities.
  • Information and knowledge on applications including EPP, IRS Source Page, USA Staffing, HR Connect, SETR, IDRS, BEARS, AMS, SCRIPS, IT IR Works, IAT, SERP, ITM, DUT, TEAMS, Microsoft Word, PowerPoint, Excel, Outlook, Cisco Jabber, and Finesse.
  • FT 40 HRS/Week
  • GS-0962-05/2

Clerk

Internal Revenue Service
03.2023 - 06.2024
  • Performed a limited number of administrative tasks using an automated system which involves assigning, maintaining, monitoring, or updating work status and inventory records; ordering research; acknowledging correspondence; maintaining, updating, and initiating personnel records; timekeeping; and performing other support activity.
  • Assisted in identifying and reviewing Forms W-2 attached to Forms 1040EZ and 1040PC for conditions meeting Criminal Investigation criteria and code the returns appropriately.
  • Assisted in preparing and maintaining regular production/inventory reports using established formats and sources of data applicable to the program, functional, or organizational reporting requirements. Prepares special reports as directed.
  • Protected confidentiality of taxpayer information within the confines of disclosure laws, rules, and regulations.
  • Verified reports and tax forms to ensure completeness, accuracy, and conformance to policies and regulations.
  • Researches and analyzes information retrieved from automated and manual systems to verify financial information and to conduct investigations.
  • Independently reviews cases and identifies the nature, scope and depths of issues involved. Plans investigations and determines or devises work methods and approaches to resolve cases.
  • Reviewed and processed current year and/or prior year individual and/or business returns and related information.
  • Performs a variety of administrative tasks using an automated system which involves assigning, maintaining, monitoring. Reviews documents for specific requirements necessary for processing.
  • Update and initiate personnel records; timekeeping; and performing other support activity inside MS Office (Word, Excel, and PowerPoint), HR Connect, SETR, and Outlook / calendar.
  • Input or update work status and inventory records; ordering research; and acknowledging correspondence.
  • Review filed materials in the light of ongoing programs or special projects and determines if such materials should be consolidated or purged.
  • FT 40 HRS/Week
  • GS-0303-5/1

Clerk/Double Checker/Auditor

McKesson/YOH
11.2020 - 03.2023
  • Receiving orders and double check to ensure order is correct.
  • Handling multiple priorities and maintaining production
  • Test and inspect merchandise to make sure quality is correct
  • Train new associates and participate on team designing
  • Run department reports using Microsoft
  • Track orders to make sure everything has been done properly
  • Enforce safety policies
  • Analyze and resolve issues with vendors
  • Communicated, Research, analyze, and resolve shipping and delivery errors.
  • Review and typed reports, letters, and other business documents
  • Update and store business files to ensure they are accurate and accessible to others
  • Maintain files and records so they remain updated
  • Answered the phones to take messages and redirecting calls to appropriate areas.
  • Inspect workplace to make sure it’s a safe environment.
  • Contacted businesses and customers through Microsoft Teams, Skype, Zoom, and Email
  • FT 40 HRS/Week

Merchandise Processor/Trainer

Williams Sonoma
10.2020 - 11.2020
  • Program the embroidery machine with correct design placement and material.
  • Compile and share comprehensive summaries from discussions with team members and management ensuring clear communication alignment with action item
  • Facilitate tracking and follow up on project execution
  • Collaborate with management to improve employee onboarding by revising training materials incorporating feedback and leading shadowing sessions
  • Monitor, review, and evaluate new trainees.
  • Prioritize workflow to be efficient and effective according to job requirements
  • Complete order fulfillment process for all direct customer orders
  • Maintain a safe and clean environment
  • Balance multiple task on different machines
  • Train new associates and maintaining oral communication
  • Read and match SKU numbers to ensure accuracy when completing orders
  • Work at a pace that is consistent with departmental productivity and quality standards
  • FT 40-50HRS/Week

Caregiver

Private Duty Home Care
02.2009 - 10.2012
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.

Education

High School -

Germantown High School
01-2008

Certified Nursing Assistant Certification -

CAREER ACADEMY LLC
Memphis, TN
03-2025

Skills

  • Customer Service
  • Active listening
  • Critical thinking
  • Relationship building
  • Computer proficiency
  • Respectful and compassionate
  • Patient Care
  • Daily living assistance
  • Verbal and written communication skills
  • First aid and safety
  • Record vital signs
  • Safety Precautions
  • Problem resolution
  • Complaint handling
  • Microsoft Excel
  • Time management
  • Multitasking and organization
  • Emotional support

Certification

  • CNA - Certified Nursing Assistant
  • BLS/CPR

Timeline

Customer Service Representative

Internal Revenue Service
06.2024 - Current

Clerk

Internal Revenue Service
03.2023 - 06.2024

Clerk/Double Checker/Auditor

McKesson/YOH
11.2020 - 03.2023

Merchandise Processor/Trainer

Williams Sonoma
10.2020 - 11.2020

Caregiver

Private Duty Home Care
02.2009 - 10.2012

High School -

Germantown High School

Certified Nursing Assistant Certification -

CAREER ACADEMY LLC

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Kendra Peppers