Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Kendra S. Johnson

Cordova

Summary

Results-driven IT Solution Analyst specializing in WMS support and business analysis. Demonstrated success in translating operational needs into actionable requirements, enhancing UAT processes, and ensuring timely order processing during system implementations. ITIL-certified professional with a proven record of improving cross-functional collaboration and documentation quality.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Solution Analyst II (IT Systems Analyst II)

Milwaukee Tool
12.2021 - Current
  • Liaised between business end users and application developers for WMS (HighJump), translating operational needs into functional and technical requirements documentation to enhance system alignment.
  • Coordinated with cross-functional teams during major system implementations to test and validate configurations, ensuring timely order processing during Hypercare phases.

Quality Control Analyst

Unilever
01.2021 - 12.2021
  • Developed and implemented inspection workflow procedures to enhance product inspection accuracy.
  • Applied statistical tools to monitor trends, facilitating early deviation detection and minimizing downstream quality issues.
  • Executed root cause analysis for product deviations, leading to development of cross-functional corrective/preventive action guidelines.

Industrial Engineer / Supervisor

UPS
04.2016 - 01.2021
  • Increased production throughput by 20% through integration of data analytics with trend and schedule planning, while refining work measurements and training methodologies.
  • Implemented process changes and new technology integrations to enhance operational efficiency and adapt to volume fluctuations.
  • Applied LEAN principles and root cause analysis to eliminate transportation inefficiencies, resulting in improved package on-time delivery.

Education

Master of Science - Information Technology

University of Cincinnati
Cincinnati, OH
12-2025

Bachelor of Science - Biology

University of Memphis
Memphis, TN
12-2015

Skills

  • Business Requirements Analysis
  • Functional & Technical Documentation
  • UAT Coordination & Test Scenario Design
  • End-User Application Support (Tier 2/3)
  • WMS (HighJump)
  • ServiceNow & ITSM Workflows (ITIL)
  • Data Visualization
  • SQL Query Writing (T-SQL)
  • Python
  • Business Intelligence
  • Data Analysis
  • RF scanning processes

Certification

  • ITIL Foundation Certified, 2022
  • Certified Lean Practitioner – Crimson & Co., 2019
  • UPS Industrial Engineering Development Program, 2019
  • Milwaukee Tool IT Catalyst Award, 2023, 2024, 2026
  • Emerging Leaders Program – Milwaukee Tool, 2023
  • M365 Copilot Ambassador – Milwaukee Tool, 2026

Timeline

Solution Analyst II (IT Systems Analyst II)

Milwaukee Tool
12.2021 - Current

Quality Control Analyst

Unilever
01.2021 - 12.2021

Industrial Engineer / Supervisor

UPS
04.2016 - 01.2021

Master of Science - Information Technology

University of Cincinnati

Bachelor of Science - Biology

University of Memphis
Kendra S. Johnson