Kendra Skinner
Nashville,TN
Summary
Experienced Operations Manager specializing in process optimization and customer care with over 5 years in the field. Demonstrated ability to implement cost-reducing systems while enhancing service delivery. Employs data analytics to achieve operational excellence and foster growth. Champions continuous improvement initiatives through strong leadership practices.
Overview
6
6
years of professional experience
Work History
Operations Specialist/Office Manager
Willscot
01.2023 - 10.2025
- Streamlined operational processes to enhance efficiency and reduce delays in service delivery.
- Coordinated cross-functional teams to ensure alignment on project goals and timelines.
- Developed training materials for new employees, improving onboarding experience and retention rates.
- Led initiatives to improve customer satisfaction scores through enhanced service protocols and feedback mechanisms.
- Mentored junior staff, fostering skill development and ensuring adherence to best practices in operations.
- Facilitated regular operational reviews, driving continuous improvement efforts across multiple departments.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Completed bi-weekly payroll for 40-50 employees.
- Handled 20-30 inbound calls and 50+ inbound emails daily
Onboarding Manager/Client Care Coordinator
Sphere Rocket
02.2022 - 12.2022
- Collaborated with department heads to tailor onboarding programs aligning with team objectives.
- Analyzed onboarding feedback to identify areas of improvement, driving continuous enhancement of procedures.
- Led initiatives to automate administrative tasks within the onboarding process, increasing efficiency and reducing errors.
- Implemented metrics to track onboarding success, leading to data-driven decisions for program improvements.
- Coordinated logistics for orientation events such as scheduling, venue selection, and catering arrangements, ensuring a smooth and organized experience for new hires.
- Efficiently managed budgets allocated to the Onboarding Department.
- Cross-trained team of 15 and provided backup support for organizational leadership.
Manager
Southern Standard Nannies.
01.2020 - 02.2022
- Managed recruitment and training processes for new nanny hires, ensuring alignment with company standards.
- Oversaw scheduling and coordination of 3 nanny placements, optimizing resource allocation for diverse family needs.
- Streamlined communication channels between clients and nannies, enhancing responsiveness and service quality.
Resident Experience Coordinator
Holiday Touch Retirement
10.2019 - 12.2019
- Coordinated resident care plans in collaboration with multidisciplinary teams.
- Implemented engaging activities to enhance residents' socialization and well-being.
- Mentored junior staff of 6-10 on effective communication and resident interaction techniques.
- Led training sessions focused on best practices for patient safety and compliance standards.
- Facilitated regular assessments to evaluate and adapt individual care strategies based on needs.
- Ensured adherence to regulatory requirements, enhancing operational efficiency and quality of care.
Education
BACHELORS - ORGANIZATIONAL LEADERSHIP AND MANAGEMENT
University of Wisconsin
Nashville, TN05.2021
Skills
- CRM software expertise
- Office productivity tools
- Expense management systems
- Data analytics and reporting
Languages
English | Native
Spanish | Elementary
Timeline
Operations Specialist/Office Manager
Willscot
01.2023 - 10.2025
Onboarding Manager/Client Care Coordinator
Sphere Rocket
02.2022 - 12.2022
Manager
Southern Standard Nannies.
01.2020 - 02.2022
Resident Experience Coordinator
Holiday Touch Retirement
10.2019 - 12.2019
BACHELORS - ORGANIZATIONAL LEADERSHIP AND MANAGEMENT
University of Wisconsin