Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kendra Skinner

Nashville,TN

Summary

Experienced Operations Manager specializing in process optimization and customer care with over 5 years in the field. Demonstrated ability to implement cost-reducing systems while enhancing service delivery. Employs data analytics to achieve operational excellence and foster growth. Champions continuous improvement initiatives through strong leadership practices.

Overview

6
6
years of professional experience

Work History

Operations Specialist/Office Manager

Willscot
01.2023 - 10.2025
  • Streamlined operational processes to enhance efficiency and reduce delays in service delivery.
  • Coordinated cross-functional teams to ensure alignment on project goals and timelines.
  • Developed training materials for new employees, improving onboarding experience and retention rates.
  • Led initiatives to improve customer satisfaction scores through enhanced service protocols and feedback mechanisms.
  • Mentored junior staff, fostering skill development and ensuring adherence to best practices in operations.
  • Facilitated regular operational reviews, driving continuous improvement efforts across multiple departments.
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Completed bi-weekly payroll for 40-50 employees.
  • Handled 20-30 inbound calls and 50+ inbound emails daily

Onboarding Manager/Client Care Coordinator

Sphere Rocket
02.2022 - 12.2022
  • Collaborated with department heads to tailor onboarding programs aligning with team objectives.
  • Analyzed onboarding feedback to identify areas of improvement, driving continuous enhancement of procedures.
  • Led initiatives to automate administrative tasks within the onboarding process, increasing efficiency and reducing errors.
  • Implemented metrics to track onboarding success, leading to data-driven decisions for program improvements.
  • Coordinated logistics for orientation events such as scheduling, venue selection, and catering arrangements, ensuring a smooth and organized experience for new hires.
  • Efficiently managed budgets allocated to the Onboarding Department.
  • Cross-trained team of 15 and provided backup support for organizational leadership.

Manager

Southern Standard Nannies.
01.2020 - 02.2022
  • Managed recruitment and training processes for new nanny hires, ensuring alignment with company standards.
  • Oversaw scheduling and coordination of 3 nanny placements, optimizing resource allocation for diverse family needs.
  • Streamlined communication channels between clients and nannies, enhancing responsiveness and service quality.

Resident Experience Coordinator

Holiday Touch Retirement
10.2019 - 12.2019
  • Coordinated resident care plans in collaboration with multidisciplinary teams.
  • Implemented engaging activities to enhance residents' socialization and well-being.
  • Mentored junior staff of 6-10 on effective communication and resident interaction techniques.
  • Led training sessions focused on best practices for patient safety and compliance standards.
  • Facilitated regular assessments to evaluate and adapt individual care strategies based on needs.
  • Ensured adherence to regulatory requirements, enhancing operational efficiency and quality of care.

Education

BACHELORS - ORGANIZATIONAL LEADERSHIP AND MANAGEMENT

University of Wisconsin
Nashville, TN
05.2021

Skills

  • CRM software expertise
  • Office productivity tools
  • Expense management systems
  • Data analytics and reporting

Languages

English | Native
Spanish | Elementary

Timeline

Operations Specialist/Office Manager

Willscot
01.2023 - 10.2025

Onboarding Manager/Client Care Coordinator

Sphere Rocket
02.2022 - 12.2022

Manager

Southern Standard Nannies.
01.2020 - 02.2022

Resident Experience Coordinator

Holiday Touch Retirement
10.2019 - 12.2019

BACHELORS - ORGANIZATIONAL LEADERSHIP AND MANAGEMENT

University of Wisconsin

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Kendra Skinner