Overview
Work History
Education
Skills
Timeline
Generic

Kendra Townsend

Bristol

Overview

6
6
years of professional experience

Work History

Volunteer

Young Williams Animal Center
09.2024 - Current
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Cleaned and sanitized cages and living areas to promote health and wellbeing.
  • Kept animals healthy and socialized by providing regular exercises and walks.
  • Provided companionship and comfort to animals in need of extra love and attention.
  • Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
  • Assisted in the successful adoption of animals by maintaining clean and inviting living spaces for potential adopters to visit.
  • Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
  • Enhanced animal welfare by providing daily care and companionship to shelter animals.

Pharmacy Technician

Food City Pharmacy
06.2023 - Current
  • Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
  • Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
  • Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
  • Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Donor Center Technician

Octapharma Plasma Center
08.2022 - Current
  • Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
  • Maintained accurate donor records through diligent data entry and documentation efforts.
  • Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
  • Ensured donor safety and comfort by closely monitoring vital signs during the donation process.
  • Responded promptly to donor inquiries and concerns, demonstrating empathy and understanding to resolve any issues that arose.
  • Developed strong rapport with donors through genuine engagement, fostering long-term loyalty and increasing repeat donations.
  • Strengthened quality control measures by consistently adhering to established guidelines and best practices during all donation procedures.
  • Reduced wait times for donors by efficiently managing appointment scheduling and walk-in traffic.
  • Assisted in achieving center goals by successfully processing a high volume of donors daily.
  • Exceeded personal productivity targets regularly while balancing attention to detail, speed, accuracy, and professionalism during peak hours.
  • Promoted a positive environment for both staff and donors through effective communication and teamwork.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Documented and verified patient information using laboratory information system.
  • Specialized in conducting Hematocrit and Protein tests with accuracy and precision.

Fast Food Worker

Pals Fast Food Service
02.2019 - 08.2022
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
  • Contributed to maintaining a positive work environment by fostering effective communication among team members.
  • Processed orders on POS system and accepted cash and charge payments.
  • Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
  • Trained newly hired employees on routine tasks and customer service.

Tutor

Varsity Tutors
08.2021 - 06.2022
  • Conducted regular assessments to evaluate student progress, adjusting teaching strategies accordingly for optimal results.
  • Implemented effective classroom management techniques to maintain an orderly, focused learning environment.
  • Boosted student confidence through positive reinforcement and individualized support.
  • Utilized data-driven instruction techniques to identify areas of weakness among students and tailor teaching methods accordingly.
  • Fostered a love of learning in students while encouraging curiosity and exploration throughout the curriculum.
  • Incorporated real-world examples into lessons, making content relatable and relevant for students.
  • Developed personalized lesson plans to accommodate diverse learning styles and needs.
  • Enhanced student comprehension by utilizing engaging and interactive teaching methods.
  • Expanded students'' vocabulary through targeted language arts activities, enhancing reading comprehension levels.
  • Promoted parent involvement by maintaining regular communication about students'' progress and areas for improvement.
  • Provided homework assistance using specific curriculum and materials.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

Education

Bachelor of Science - Nursing

University of Tennessee
Knoxville, TN
05-2025

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Time management
  • Computer skills
  • Flexible schedule
  • Customer service
  • Decision-making
  • Documentation and reporting
  • Reliability and punctuality

Timeline

Volunteer

Young Williams Animal Center
09.2024 - Current

Pharmacy Technician

Food City Pharmacy
06.2023 - Current

Donor Center Technician

Octapharma Plasma Center
08.2022 - Current

Tutor

Varsity Tutors
08.2021 - 06.2022

Fast Food Worker

Pals Fast Food Service
02.2019 - 08.2022

Bachelor of Science - Nursing

University of Tennessee

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Kendra Townsend