Kendra Toy
Knoxville
Summary
Compassionate caregiver with expertise in documentation and care coordination. Proven experience in personal care, mobility assistance, and client advocacy, focused on improving quality of life and ensuring safety compliance. Proficient in dietary management, organization, and sanitation practices.
Overview
10
10
years of professional experience
Work History
CNA
Open Arms Care Corporation
Knoxville
07.2019 - 04.2023
- Facilitated hygiene, meal preparation, and mobility support for clients.
- Supported daily living activities to enhance client independence and quality of life.
- Engaged clients in social activities to promote mental well-being and companionship.
- Ensured safety and cleanliness for all residents through diligent housekeeping.
- Documented client progress and reported significant changes to supervisors promptly.
- Provided personal care services, including bathing, grooming, and toileting for comfort.
- Aided disabled individuals with mobility assistance and safety monitoring during routines.
- Transported clients to medical, dental, and personal care appointments.
Community Living Manager
Sertoma Centre
Knoxville
05.2018 - 07.2019
- Oversaw daily operations of community living programs, ensuring quality care for individuals with disabilities.
- Managed staff schedules to provide consistent coverage and support for residents.
- Coordinated resources and services aligned with residents' needs and objectives.
- Implemented safety protocols to enhance security within the living environment.
- Supported budget development for community living initiatives.
- Advocated for residents' rights, fostering independence in the community.
- Engaged in team meetings to discuss strategies for effective resident support.
- Represented interests of individuals with disabilities before decision-making bodies.
- Implemented quality assurance measures to ensure high standards of service delivery.
- Provided crisis intervention when needed in order to deescalate potentially dangerous situations.
CNA
Northshore senior living
Knoxville
04.2017 - 05.2018
- Facilitated daily living activities, including bathing, dressing, grooming, and toileting.
- Maintained clean and safe environments by adhering to hygiene protocols.
- Accurately documented client progress and care provided in daily logs.
- Provided compassionate patient care through attentive listening and engaging conversations.
- Utilized adaptive equipment, such as wheelchairs, walkers, or canes, as necessary.
- Monitored health by recording patient temperature, pulse, and blood pressure.
- Reported concerns to nurse supervisor to ensure optimal patient care.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
Front Desk Receptionist, housekeeping
Motel 6 Hotel
Knoxville
11.2016 - 03.2017
- Delivered exceptional customer service during guest check-in and check-out processes.
- Maintained cleanliness and organization of front desk and lobby areas.
- Assisted guests with reservations, ensuring accurate room availability information.
- Coordinated with housekeeping to ensure timely room readiness upon arrivals.
- Processed payments and addressed billing inquiries efficiently and courteously.
- Performed accurate data entry to maintain updated customer records.
- Executed deep-cleaning techniques for high-touch areas in need of additional sanitation.
- Stocked guest room amenities to enhance overall guest experience.
CNA
Quality Private Duty
Knoxville
09.2016 - 11.2016
- Implemented tailored care plans based on individual client needs and preferences.
- Delivered companionship and emotional support to improve overall client well-being.
- Accurately documented daily logs of client progress and care provided.
- Executed housekeeping duties, including laundry, vacuuming, dusting, mopping, and changing bed linens.
- Provided compassionate patient care consistently for each client.
- Maintained a clean, organized environment to ensure client safety and satisfaction.
Group Home Manager, Ra/Rc
Sertoma Centre
Knoxville
05.2013 - 06.2016
- Facilitated communication among residents, families, and support staff to ensure effective care delivery.
- Coordinated residential services to improve client living experiences and promote community integration.
- Monitored safety compliance within residential facilities to uphold regulatory standards.
- Oversaw care and support services for individuals in assigned residences, providing on-site guidance.
- Collaborated with departments to coordinate medical care, education, and vocational training programs.
- Conducted inspections of living areas to identify potential hazards and maintenance needs.
- Streamlined administrative processes to enhance departmental efficiency and organization.
- Maintained accurate records of project progress and contributions from team members.
Education
Cna
Redcross
Knoxville, TN06-2010
Some College (No Degree) - Early Childhood Education
Pellissippi State Community College
Knoxville, TNSkills
- Care documentation coordination
- Mobility assistance
- Advocacy and compassionate dialogue
- Team leadership
- Analytical thinking and precision
- Sensitivity to culture and privacy
- Task juggling abilities
- HIPAA adherence
References
References available upon request.
Timeline
CNA
Open Arms Care Corporation
07.2019 - 04.2023
Community Living Manager
Sertoma Centre
05.2018 - 07.2019
CNA
Northshore senior living
04.2017 - 05.2018
Front Desk Receptionist, housekeeping
Motel 6 Hotel
11.2016 - 03.2017
CNA
Quality Private Duty
09.2016 - 11.2016
Group Home Manager, Ra/Rc
Sertoma Centre
05.2013 - 06.2016
Cna
Redcross
Some College (No Degree) - Early Childhood Education
Pellissippi State Community College