Kendria Williams
Memphis
Summary
Detail-oriented and efficient Data Entry Clerk with over 3 years of experience in accurately inputting and maintaining complex data sets. Proficient in using data entry software and ensuring data integrity and accuracy. Skilled in identifying data discrepancies and resolving issues quickly. Excellent organizational and time management abilities to meet tight deadlines. A dedicated professional who can contribute to streamlining workflows and increasing productivity within a fast-paced office environment.
Overview
5
5
years of professional experience
Work History
Patient Scheduler
Carenet Healthcare
09.2024 - Current
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
Office Assistant
FedEx Office Print &Ship Center
10.2023 - 08.2024
- Managed incoming and outgoing correspondence, including sorting mail and responding to emails in a timely manner
- Maintained office organization by creating and updating filing systems for easy access to important documents
- Scheduled appointments for management and coordinated meetings, conference calls, and travel arrangements
- Prepared and organized documents, such as reports, presentations, and correspondence, utilizing Microsoft Office Suite
- Assisted with event planning and coordination by arranging catering, creating agendas, and managing RSVPs
- Handled incoming and outgoing mail, packages, and deliveries to ensure timely distribution to appropriate recipients
- Implemented new customer feedback system resulting in a20% increase in overall satisfaction ratings
- Developed and executed personalized customer service training programs for staff, leading to improved customer interactions and loyalty
- Conducted regular surveys and analysis to identify key areas for improvement and crafted action plans to address customer concerns effectively
Pharmaceutical Retail
CVS Pharmacy
05.2022 - 05.2023
- Provided exceptional customer service by assisting patients with prescription orders, answering medication-related questions, and offering recommendations on over-the-counter products
- Managed inventory levels, performed stock checks, and ordered medications to ensure availability and timely delivery of products to customers
- Collaborated with healthcare providers to obtain and verify prescription information, resolve insurance issues, and ensure accurate dispensing of medications
- Utilized pharmacy software systems to accurately input and process prescription orders, maintain patient profiles, and generate reports for regulatory compliance
- Conducted medication counseling sessions to educate patients on proper usage, potential side effects, and drug interactions for prescribed medications
- Accurately entered high volumes of data into database systems with minimal errors
- Conducted detailed quality checks on entered data to ensure accuracy and completeness
- Assisted in organizing and maintaining electronic and physical filing systems for easy data retrieval
Data Entry Clerk
Walgreens Outbound Pharmacy
05.2020 - 05.2022
- Efficiently input and maintain accurate data in electronic databases
- Organize and prioritize incoming documents for timely data entry
- Verify and correct data discrepancies to ensure data integrity
- Generate reports and analyze data patterns to support decision-making processes
- Collaborate with team members to streamline data entry processes and improve efficiency
- Efficiently resolved customer inquiries via phone, email, and chat, resulting in a98% satisfaction rating
- Demonstrated strong empathy and patience when handling escalated customer issues, successfully de-escalating tense situations
- Consistently met and exceeded monthly sales goals through cross-selling and upselling products and services
- Implemented a new customer feedback system, leading to a20% increase in positive customer reviews
- Collaborated with cross-functional teams to streamline processes and improve overall customer experience
Education
Bachelors Of Psychology -
University of Tennessee at Chattanooga
Chattanooga, TNHigh School Diploma -
Power Center Academy
Memphis, TN05.2019
Skills
- Problem Solving
- Computer Literacy
- Strong Communication
- Customer Acquisition
- Project Management Tools
- Technical Customer Support
Timeline
Patient Scheduler
Carenet Healthcare
09.2024 - Current
Office Assistant
FedEx Office Print &Ship Center
10.2023 - 08.2024
Pharmaceutical Retail
CVS Pharmacy
05.2022 - 05.2023
Data Entry Clerk
Walgreens Outbound Pharmacy
05.2020 - 05.2022
Bachelors Of Psychology -
University of Tennessee at Chattanooga
High School Diploma -
Power Center Academy
Similar Profiles
Sharnea ChaunceySharnea Chauncey
REMOTE RADIOLOGY SCHEDULER at Carenet HealthcareREMOTE RADIOLOGY SCHEDULER at Carenet Healthcare
Naterra JohnsonNaterra Johnson
Member Service Representative at Carenet HealthcareMember Service Representative at Carenet Healthcare
Sharnea ChaunceySharnea Chauncey
RADIOLOGY SCHEDULER REMOTE at Carenet HealthcareRADIOLOGY SCHEDULER REMOTE at Carenet Healthcare