Kendryia Robinson
Memphis
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer satisfaction analysis, and CRM software proficiency. Excel in communication, empathy, and problem-solving to enhance customer experience and foster positive relationships. Highly skilled with comprehensive experience in customer service and account management. Strengths include relationship building, problem-solving abilities, and coordinating cross-functional teams to enhance customer satisfaction. Previous roles have resulted in improved client relationships and increased customer retention rates due to effective communication skills and strategic planning. Also successful in warehouse manager offering strong background in supervising and mentoring several employees in exceptionally large distribution warehouse settings. Talented in promoting safety, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy.
Overview
15
15
years of professional experience
Work History
General Manager
Wingstop Restaurant
Memphis
04.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and customer reviews.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
W & I Accounts Management Csr
Internal Revenue Service, IRS GS-0962-06 Salary 49,9600 Hours 40 Weekly
06.2023 - 10.2025
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of tax regulations and compliance requirements.
Retail Store Manager
Quick And Easy Food Mart
Memphis
07.2021 - 02.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
WFH Customer Service Rep
TTEC
03.2020 - 06.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Inventory Control Clerk
Dhl
Memphis
09.2019 - 04.2020
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Managed timely and effective replacement of damaged or missing products.
- Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes 100%.
- Completed scheduled audits with efficient and accurate approach.
- Maintained inventory count, tracked usage and documented variances.
Advanced Distribution Center Lead
Milwaukee Electric Tool
Olive Branch
02.2016 - 06.2019
- Worked directly with pickers, supervisor, and management to achieve daily goals of 6000+ lines for the shift.
- Directed and supervised the daily activities of warehouse workers to ensure proper receiving, handling, storing, loading and shipping of goods.
- Forecasted manpower requirements based on daily workload and company targets.
- Coordinated with other departments in order to meet customer demands and maintain accurate inventory levels.
- Provided guidance on best practices for packing, labeling, storage, transportation and delivery processes.
- Maximized sales by shipping on time and accurately.
- Trained staff on material handling processes to reduce shipping times.
- Tracked time spent on assignments each day for productivity reporting.
- Achieved a 100% on-time shipment rate. Boosted team performance with enhanced employee evaluation processes.
- Enforced the on-time shipment of products to create exceptional customer experiences.
- Implemented process improvements for order picking and shipping efficiency.
- Supervised material flow, storage and global order fulfillment.
- Led team meetings to communicate updates and reinforce company policies.
- Used equipment like forklifts and pallet jacks to move inventory.
- Supervised daily operations to ensure efficient workflow in the distribution center.
Inventory Control Specialist
Williams Sonoma Inc.
Olive Branch
07.2010 - 03.2016
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Researched inventory-related discrepancies and made appropriate adjustments in inventory system.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Monitored inventory levels to ensure optimal stock availability.
- Conducted regular audits to verify inventory accuracy and compliance.
Education
Dipolma -
Central High School
Memphis, TNCosmetology
Southern Institute of Cosmetology
Memphis, TNSkills
- Advanced skills in SAP, ERP and WMS distribution systems
- Supply chain and resource management
- CPR certified
- Team development
- Quality assurance
- LTL knowledge
- Familiar with RF systems
- Hard working and self-motivated
- Deadline-driven Shipping and receiving
- 5S/Lean Six Sigma
- Fast learner
- Forklift operation
- Skilled multi-tasker
- Safety-conscious
- Inventory management
- Palletizer knowledge
- Excellent time management
- Quality inspection
- Revenue generation
- Global logistics
- Analytical thinking
- Skilled in CRM, JAWS, JDEdwards, PKMS, Reddwerk, Kronos, Oracle, Fortna, Vmware, Vocollect, Voxware, High Jump, Cisco Systems, and Microsoft Systems
- Process implementation
- Conflict resolution
- Self-motivated
- Data Entry
- Good listening skills
- Professional telephone demeanor
- Administrative support
- Creative problem solving
- Recordkeeping strengths
- Quick learner
- Sales expertise
- Order Management
- Staff Training
- Customer Service
- MS Office Proficiency
- Operations Oversight
- Records Organization and Management
- Budget management
Additional Work Experiences
- Telemarketing.
- The Shaper Image - Memphis,Tn 1yr. • U.C. Lending- Memphis,Tn 1yr
- Medical Records R.O.I./H.I.M Clerk.
- Memphis Gastrology group - Memphis,Tn 1+yr. • Smart Corp (Baptist Memorial Hospital) Memphis,Tn 2+yrs • Source Corp (Methodist University) Memphis,Tn 2+yrs
- Administrative Assistant
- Gates gourmet - Memphis,Tn 3yrs
- UnderwriterAssistant.
- 1st horizon equity Linden - Memphis,Tn 2+yrs
- Restaurant Management.
- Mr. P's Hot Wings - Cordova,Tn • 2+yrs Lenny's Sub Shop - Memphis,Tn 2yrs • Baskin-Robbins- Memphis,Tn 3+yrs
- Customer Service Representive.
- Kroger Supervisor - Southaven,Ms 2+yrs
Timeline
W & I Accounts Management Csr
Internal Revenue Service, IRS GS-0962-06 Salary 49,9600 Hours 40 Weekly
06.2023 - 10.2025
General Manager
Wingstop Restaurant
04.2023 - Current
Retail Store Manager
Quick And Easy Food Mart
07.2021 - 02.2023
WFH Customer Service Rep
TTEC
03.2020 - 06.2020
Inventory Control Clerk
Dhl
09.2019 - 04.2020
Advanced Distribution Center Lead
Milwaukee Electric Tool
02.2016 - 06.2019
Inventory Control Specialist
Williams Sonoma Inc.
07.2010 - 03.2016
Dipolma -
Central High School
Cosmetology
Southern Institute of Cosmetology