Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Kenedi Garton

Kenedi Garton

Cottontown

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Speedway Gas Station. Skilled in problem-solving and organization, excelling in fast-paced environments to ensure quality and efficiency. Adaptability and customer service acumen significantly contribute to team success and operational improvements. Results-oriented Sales Floor Associate with a deep understanding of sales principles and customer service practices. Self-motivated individual with a strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Dependable retail sales professional experienced in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems. Handles team needs with forward-thinking strategies and a strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction, and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.

Overview

5
5
years of professional experience

Work History

Sonic Shift Lead

Inspire Brands
01.2025 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained professional, organized, and safe environment for employees and patrons.

Store Associate

Speedway Gas Station
03.2023 - 12.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Maintained a tidy and organized store to comply with cleanliness standards.
  • Answered questions about store policies and addressed customer concerns.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Evaluated prices and conducted audits to detect and correct price discrepancies.
  • Efficiently managed large volume orders and assisted customers with specific requests ensuring timely delivery and increased satisfaction levels.
  • Logged reports, expenses, receipts, and sales in company database.
  • Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Supported fellow team members in achieving a smooth workflow during peak hours.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
  • Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
  • Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
  • Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
  • Monitored food temperatures to comply with safety regulations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Line Worker

Taco Bell
04.2020 - 09.2023
  • Maximized production efficiency by streamlining assembly line processes and optimizing workstation layouts.
  • Reduced downtime by maintaining equipment, performing regular inspections, and promptly addressing issues.
  • Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
  • Collaborated with team members to meet daily quotas and improve overall productivity on the line.
  • Increased output by implementing effective time management techniques and prioritizing high-demand tasks.
  • Assisted in onboarding new employees, providing thorough guidance on proper procedures and equipment usage.
  • Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
  • Streamlined communication between departments, resolving issues quickly to keep production on schedule.
  • Demonstrated flexibility in adjusting work hours or tasks according to fluctuating production needs or emergencies.
  • Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
  • Played an integral role in achieving production targets by consistently meeting individual goals while supporting team efforts.
  • Ensured seamless transitions between shifts by effectively communicating progress updates with incoming colleagues.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Collaborated with other departments to optimize production workflows.
  • Improved overall department efficiency by streamlining processes and implementing new policies.
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Showcased adaptability when assigned new responsibilities or asked to assist other departments as needed.
  • Maintained inventory, expedited orders and delivered materials to work stations.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

GED -

Gallatin High School
06.2023

Skills

  • Customer Service
  • Problem-solving acumen
  • Attention to Detail Focus
  • Reliable and Responsible
  • Attention to Detail
  • Organization
  • Productivity monitoring
  • Production leadership
  • Rules enforcement
  • Staff supervision
  • Work delegation
  • Shift leadership
  • Guest service
  • Operations management
  • Workplace safety
  • Staff motivation
  • Coaching and mentoring
  • Team motivation
  • Employee training
  • Crew coordination

Languages

English
Native or Bilingual

Timeline

Sonic Shift Lead

Inspire Brands
01.2025 - Current

Store Associate

Speedway Gas Station
03.2023 - 12.2024

Line Worker

Taco Bell
04.2020 - 09.2023

GED -

Gallatin High School

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Kenedi Garton