Keniscia Garrett
Nashville
Summary
Proactive Manager and Store Associate with extensive experience in customer service, staff management, and operational efficiency. Adept at resolving disputes, cross-training teams, and maintaining safety and sanitation standards. Bringing strong problem-solving skills and a commitment to enhancing customer satisfaction and team performance. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Manager
Wingstop
04.2019 - 02.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Store Associate
Thorntons Gas Station
02.2021 - 02.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained inventory of all saleable items.
Unarmed Security Officer
Allied Universal Security Services
03.2023 - 10.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
Health Care Aide
Amanda Senior Care
10.2023 - Current
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Maintained clean, safe, and well-organized patient environment.
- Reduced hospital readmission rates by providing thorough post-discharge follow-up care at home.
- Developed strong rapport with patients and families, fostering trusting relationships for optimal care.
Education
High School Diploma -
McGavock High School
Nashville, TN05.2019
Skills
- Patient relationship building
- Patient Care
- Supporting personal needs
- Customer Service
- Cleaning and sanitation
- Teamwork and Collaboration
- Team Management
- Inventory control and record keeping
- Staff Management
- Crime Prevention
- Incident Reporting
- Report Writing
Timeline
Health Care Aide
Amanda Senior Care
10.2023 - Current
Unarmed Security Officer
Allied Universal Security Services
03.2023 - 10.2023
Store Associate
Thorntons Gas Station
02.2021 - 02.2023
Manager
Wingstop
04.2019 - 02.2021
High School Diploma -
McGavock High School
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