Kennedy Garrett
Nashville
Summary
Motivated and dependable professional with a strong work ethic and a passion for delivering exceptional customer service. Experienced in support, dispatch, and administrative roles, with a proven ability to communicate effectively, solve problems efficiently, and work well both independently and as part of a team. Known for being reliable, detail-oriented, and dedicated to creating positive experiences for customers and colleagues alike.
Overview
6
6
years of professional experience
Work History
Customer Support
Johnston & Murphy-Genesco
06.2023 - 01.2024
- Delivered responsive customer support by addressing user inquiries regarding application functionality and troubleshooting issues as needed.
- Reduced customer support inquiries by producing detailed troubleshooting guides for common issues.
- Maintained up-to-date knowledge of product offerings, enabling accurate order fulfillment and customer support.
- Provided exceptional customer support by maintaining open communication channels and promptly addressing concerns or inquiries.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
Dispatch Support
Fidelitone
10.2021 - 05.2022
- Monitoring Drivers making sure they are on time to there stops
- Calling customers re-scheduling appointments
- Issuing replacements, canceling orders, placing them on hold etc for our clients such as William-Sonoma, Arhaus, Tempur, Sealy.
Receptionist
Luxe Bridal Studio
09.2017 - 10.2021
- Scheduling appointments
- Emailing designers
- Ordering dresses (6 times a day average)
- Light cleaning
- Scheduling events
- Taking large payments
Education
High School -
Penn Foster
Nashville, Tn12.2019
Skills
- Microsoft Word
- IDLS
- Google drive
Timeline
Customer Support
Johnston & Murphy-Genesco
06.2023 - 01.2024
Dispatch Support
Fidelitone
10.2021 - 05.2022
Receptionist
Luxe Bridal Studio
09.2017 - 10.2021
High School -
Penn Foster
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