Kennedy Garrett
Nashville
Summary
Achieved high customer satisfaction by delivering exceptional service through strong communication and problem-solving abilities. Enhanced operational workflows in support dispatch and administrative roles, resulting in improved team collaboration. Established a reputation for reliability and attention to detail, contributing to positive experiences for all stakeholders.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Federal Student Aid
Nashville, TN
09.2025 - Current
- Assisted borrowers and students with federal student aid account inquiries
- Provided customer support regarding FAFSA applications, loan repayment, grants, and eligibility
- Handled high-volume inbound calls while maintaining professionalism and accuracy
- Verified account information and updated customer records securely
- Explained federal student aid policies, repayment options, and application processes
- Resolved customer concerns and escalated complex issues when necessary
- Maintained compliance with privacy and federal regulations
- Demonstrated strong communication, multitasking, and problem-solving skills
Customer Support
Johnston & Murphy-Genesco HYBRID
Nashville, TN
06.2023 - 09.2025
- Delivered responsive customer support by addressing user inquiries regarding application functionality and troubleshooting issues as needed.
- Reduced customer support inquiries by producing detailed troubleshooting guides for common issues.
- Maintained up-to-date knowledge of product offerings, enabling accurate order fulfillment and customer support.
- Provided exceptional customer support by maintaining open communication channels and promptly addressing concerns or inquiries.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
Customer Service Representative
Nations Benefits- Temp
Nashville, TN
02.2023 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dispatch Support
Fidelitone
Goodlettsville, Tn
10.2021 - 10.2022
- Monitoring Drivers making sure they are on time to there stops
- Calling customers re-scheduling appointments
- Issuing replacements, canceling orders, placing them on hold etc for our clients such as William-Sonoma, Arhaus, Tempur, Sealy.
Receptionist
Luxe Bridal Studio
Nashville, Tn
09.2017 - 10.2021
- Scheduling appointments
- Emailing designers
- Ordering dresses (6 times a day average)
- Light cleaning
- Scheduling events
- Taking large payments
Education
High School -
Penn Foster
Nashville, Tn12.2019
Skills
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- Scheduling
- Follow-up skills
- Order processing
- Administrative support
Timeline
Customer Service Representative
Federal Student Aid
09.2025 - Current
Customer Support
Johnston & Murphy-Genesco HYBRID
06.2023 - 09.2025
Customer Service Representative
Nations Benefits- Temp
02.2023 - 05.2023
Dispatch Support
Fidelitone
10.2021 - 10.2022
Receptionist
Luxe Bridal Studio
09.2017 - 10.2021
High School -
Penn Foster