Kennedy Heatherly
Fort Campbell
Summary
Detail-oriented administrative professional with strong experience in accurate record maintenance, efficient data organization, and handling confidential information with the highest level of professionalism. Skilled in administrative coordination, process management, and maintaining organized systems to ensure accuracy and efficiency. Recognized for strong verbal communication skills and the ability to support clients and teams with clarity, empathy, and professionalism. Proven ability to streamline workflows, manage multiple priorities, and contribute to positive, efficient operational outcomes.
Overview
4
4
years of professional experience
Work History
Administrative Support Assistant
Morale Welfare and Recreation
11.2023 - Current
- Enhanced visitor experience by providing courteous reception to children, youth, parents, and guests. Streamlined communication processes by effectively identifying call purposes and routing inquiries to suitable staff.
- Facilitated secure entry for parents, children, youth, and visitors by managing sign-in procedures at the reception area. Enhanced safety by verifying authorized individuals during children's departures from the facility.
- Entered and organized transaction data within CYMS to enhance reporting accuracy and facilitate effective tracking.
- Streamlined administrative processes by organizing and distributing correspondence, memorandums, and briefings for operational efficiency.
- Monitored and organized inventory levels of supplies, facilitating uninterrupted operations of recreational programs.
- Facilitated communication with patrons, providing outstanding service and effectively addressing concerns.
- Implemented and managed structured filing systems to facilitate quick information retrieval and improve overall organizational workflow.
- Developed and implemented training programs for new staff, focusing on administrative procedures and best practices.
- Streamlined response processes for high volumes of incoming calls and emails, guaranteeing timely and accurate information delivery.
- Ensured confidentiality of sensitive data, reinforcing trust and integrity in professional relationships with colleagues and clients.
- Tracked project timelines and delivered all required documentation within established deadlines.
- Engaged with cross-functional teams to drive project execution, ensuring adherence to timelines and scope requirements.
Claims Representative
Patriot Angels
07.2023 - 11.2023
- Guided veterans, surviving spouses, and families through the preparation and submission of VA Aid & Attendance benefit applications, enhancing their eligibility for assistance.
- Assessed client documentation for accuracy and compliance, ensuring all VA requirements were met effectively.
- Systematically collected, organized, and maintained confidential client records and claim files, adhering to compliance standards.
- Coordinated ongoing communication with clients to ensure updates were conveyed, information was requested, and application requirements were clearly explained.
- Monitored and verified all claims for precision, facilitating timely submissions as per regulatory requirements.
- Maintained organized and accurate documentation in client management system to support operational efficiency.
- Addressed customer inquiries and concerns with a focus on empathy, maintaining professionalism and confidentiality.
- Engaged with internal teams to optimize workflows and expedite the resolution of claims.
- Analyzed and resolved discrepancies to ensure timely claim processing.
- Monitored compliance with company policies to uphold confidentiality and regulatory standards.
- Maintained awareness of evolving VA benefit guidelines and procedural changes to support informed decision-making.
Office Assistant
Hope Lutheran Early Childhood Education Center
04.2022 - 06.2023
- Coordinated support initiatives for directors and employees to streamline communication and workflow.
- Supported efficient office management and streamlined administrative activities to enhance productivity.
- Developed and maintained structured filing systems to facilitate effective information retrieval and compliance.
- Composed and distributed various email memos and forms to facilitate organizational communication.
- Monitored and adjusted office procedures to enhance efficiency and consistency.
- Coordinated resources and information to effectively support visitors and families.
- Maintained and updated staff and student files, ensuring compliance with institutional policies.
- Administered budgeting and expense tracking to support organizational financial health.
- Coordinated various assignments to ensure project completion and team collaboration.
Education
Health Information Management
University of Arizona Global Campus
Phoenix, AZ02-2028
High School Diploma -
West Ouachita High School
West Monroe, LA05-2015
Skills
- Accurate record maintenance
- Experienced professionalism
- Medical language proficiency
- Thorough detail orientation
- Experienced in advanced functionalities of MS Office suite
- Administrative coordination
- File system maintenance
- Confidential information handling
- Relationship building
- Strong spoken communication
- Efficient data organization
- Front desk management
Timeline
Administrative Support Assistant
Morale Welfare and Recreation
11.2023 - Current
Claims Representative
Patriot Angels
07.2023 - 11.2023
Office Assistant
Hope Lutheran Early Childhood Education Center
04.2022 - 06.2023
Health Information Management
University of Arizona Global Campus
High School Diploma -
West Ouachita High School