Kennedy Hicks
White House
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Knowledgeable in customer service with solid background and training.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Grocery Associate
Instacart Shoppers
Bakersfield, CA
07.2019 - Current
- Went grocery shopping at certain stores to prepare customers orders they make online.
- Handled precious cargo in a timely manner.
- Drive to certain stores following a prepared list communicating with customers as needed
- Implemented safety protocols to ensure compliance with health regulations during operations.
- Resolved customer inquiries and issues, enhancing overall satisfaction and retention rates.
- Conducted quality assurance checks on products to uphold freshness standards before delivery.
- Handled customer inquiries in a timely manner, addressing concerns and providing helpful solutions.
Administrative Assistant
The Goddard School
Clarksville, TN
08.2023 - 07.2024
- Reviewed and followed all standards needed for the classrooms lesson planning.
- Communicates and provides instruction and feedback to teachers over lessons
- Creates and provides guidance to teachers with new challenges and objectives
- Coordinated daily operations to ensure smooth functioning of administrative processes.
- Managed communication between parents, staff, and external vendors effectively.
- Developed and maintained filing systems for efficient document retrieval.
- Collaborated with educators to support classroom activities and parental engagement initiatives.
Lead Kindergarten Teacher
The Goddard School of Dallas
Dallas, GA
02.2023 - 08.2023
- Lead a class of 16 students with assistance from assistant teachers.
- Prepared lesson plans and weekly themes to enrich the students experience
- Assisted with driving the school bus of 13 kids to weekly field trips around city limits.
- Cleaned and sanitized class room areas to ensure safety and health.
Assistant Teacher/Lead Teacher
The Goddard School
Dallas, GA
09.2022 - 02.2023
- Follows lesson plans to educate and let children play according to.
- Cleans and maintains a classroom of 20 with assistance from lead teachers.
- Provides and concerns or problems that may occur with parents and staff directors.
Call Center Representative
Conduent
Bakersfield, CA
09.2018 - 06.2019
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements. Establishes policies by entering client information
- Managed high-volume inbound calls while ensuring adherence to company policies and procedures.
- Resolved customer inquiries and complaints effectively, enhancing overall customer satisfaction.
- Documented call interactions accurately in CRM systems to maintain up-to-date records.
- Facilitated regular feedback sessions with team members to improve performance and morale.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Administrative Assistant
Billington inspections
Bakersfield, CA
01.2016 - 01.2017
- Answer and direct phone calls
- Organize and schedule appointment
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letter, faxes, and forms
- Develop and maintain a filing system
- Book travel arrangement
- Provide general support to visitors
- Submit and reconcile expense reports
- Loads with executives and senior administration to handle request and queries from senior managers
Assistant Manager
DICKEY'S BARBECUE PIT
Phoenix, AZ
08.2015 - 12.2015
- Monitored the sales and labor to make sure all goals were met for that week or month. In charge of recruiting the new employees to match the criteria needed to preform efficiently. Before I was hired as the assistant manager,I was working as just a crew member but within two week sod working, I was promoted.
Crew Member/Cashier
Dickey's Barbecue Pit
Bakersfield, CA
06.2013 - 07.2015
- Greeted customers at the counter as I would prepare their meals and add ons. Cleans the prep area, back of the house, and dining area. Handled currency and credit transactions with accuracy within two minutes. Followed procedures for safe food procedures, assembly, and presentation.
Education
Diploma -
Frontier High School
Bakersfield, CA12-2014
Skills
- Microsoft office
- Executive Administrative
- Teaching
- Data Entry
- Outlook
- CSR
- Telecommunications (3 years)
- Management
- Microsoft Programs (6 years)
- Childcare
- Toddler Care
- Administrative Support
- Communications
- Curriculum Development
- Customer Service
- Filing
- Excel
- Organizational Skills (10 years)
- Cashier (4 years)
- Classroom Management
- Call Center
- Punctuality
Certification
- Driver's License
- CPR Certification
Timeline
Administrative Assistant
The Goddard School
08.2023 - 07.2024
Lead Kindergarten Teacher
The Goddard School of Dallas
02.2023 - 08.2023
Assistant Teacher/Lead Teacher
The Goddard School
09.2022 - 02.2023
Grocery Associate
Instacart Shoppers
07.2019 - Current
Call Center Representative
Conduent
09.2018 - 06.2019
Administrative Assistant
Billington inspections
01.2016 - 01.2017
Assistant Manager
DICKEY'S BARBECUE PIT
08.2015 - 12.2015
Crew Member/Cashier
Dickey's Barbecue Pit
06.2013 - 07.2015
Diploma -
Frontier High School