Kennedy Smith
Mount Juliet
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Bopic
Bjs Wholesales Club
Mount Juliet
12.2023 - Current
- Efficiently fulfilled online and in-store orders (BOPIC/Omni) by accurately selecting merchandise, packaging items securely, and staging orders for member pickup or delivery, consistently meeting or exceeding fulfillment time goals.
- Managed and maintained accurate inventory levels for online and in-store orders, utilizing handheld devices to scan items, resolve discrepancies, and ensure order accuracy, resulting in improved member satisfaction and reduced errors. Provided exceptional service to BJ's members by promptly locating and fulfilling online and in-store orders, addressing inquiries, resolving order issues, and ensuring a seamless and positive shopping experience.
- As a BOPIC/Omni Associate, responsible for the end-to-end fulfillment of online and in-store orders, including picking merchandise from the sales floor and backroom, carefully packaging items to prevent damage, and accurately staging orders for member pickup or shipment.* Utilized handheld scanners and the BJ's inventory management system to track orders, locate merchandise, and resolve discrepancies, ensuring a high level of order accuracy and minimizing fulfillment errors.
- Collaborated with team members and other departments to efficiently fulfill orders, resolve member inquiries, and maintain a clean and organized work environment.
- Consistently met or exceeded daily order fulfillment goals while adhering to BJ's quality and safety standards, contributing to a positive member experience and the overall success of the club.
Crew Member
Jersey Mike's Subs
Mount Juliet
06.2023 - 12.2023
- Provided exceptional customer service, ensuring a positive and welcoming experience for all guests.Prepared high-quality sandwiches according to Jersey Mike's standards, maintaining consistency and accuracy.Operated slicers, ovens, and other kitchen equipment safely and efficiently.Managed cash register operations, processed payments, and handled cash accurately. Maintained a clean and organized work environment, adhering to health and safety standards.Collaborated with team members to ensure smooth and efficient operations during peak hours.Assisted with inventory management, stocking, and receiving orders.Demonstrated strong product knowledge, effectively answering customer questions and making recommendations.Trained new employees on food preparation techniques, customer service protocols, and store operations.Consistently exceeded customer expectations, resulting in positive feedback.
Crew Member
Blue Coast Burrito
Mount Juliet
05.2022 - 05.2023
- Customer Service: Greeting customers, taking orders accurately, handling complaints, and providing friendly service.
- Cash Handling: Operating cash registers, processing payments (cash, credit, mobile), making change, and balancing drawers.
- Food Preparation: Preparing ingredients, assembling burritos, tacos, bowls, and other menu items according to recipes and quality standards.
- Grill/Cooking: Cooking meats, vegetables, and other ingredients on grills, stovetops, and other cooking equipment.
- Point of Sale (POS) Systems: Using POS systems to enter orders, process payments, and manage transactions.
- Inventory Management: Monitoring stock levels, rotating inventory, and assisting with ordering supplies.
- Food Safety & Hygiene: Maintaining a clean and sanitary work environment, following food safety guidelines, and adhering to health codes.
- Teamwork: Collaborating with team members to ensure efficient operations and customer satisfaction.
- Communication: Communicating effectively with customers and coworkers.
- Problem-Solving: Addressing customer issues, resolving order errors, and handling unexpected situations.
- Time Management: Working efficiently in a fast-paced environment and managing multiple tasks simultaneously.
- Menu Knowledge: Understanding and explaining menu items, ingredients, and promotions to customers.
- Equipment Operation & Maintenance: Operating and maintaining kitchen equipment such as grills, ovens, and food processors.
- Quality Control: Ensuring food quality, presentation, and consistency.
- Order Accuracy: Paying attention to detail to ensure accurate order fulfillment.
- Upselling: Suggesting additional items or upgrades to customers to increase sales.
- Opening/Closing Procedures: Performing opening and closing duties such as setting up workstations, cleaning equipment, and securing the premises
Education
High School Diploma -
Mount Juliet Highschool
Mount Juliet, Tennessee05-2025
Skills
- Customer Service
- Teamwork
- Communication
- Time Management
- Problem solving
- Cleaning and Sanitation
- Quality Control
- Active Listening
- Conflict Resolution
- Adaptability
- Attention to Detail
- Multitasking
- Stamina
- Training
- Product Knowledge
- Team Collaboration
- Efficiency
- Speed
- Accuracy
- Organization
- Positive Attitude
- Dependability
- Initiative
- Responsibility
- Working Under Pressure
- Performance Improvement
- Continuous Learning
- Adaptable to Change
- Commitment to Excellence
- Dedication Enthusiasm Honesty
- Resourcefulness
- Self-Motivated
- Task Management
Timeline
Bopic
Bjs Wholesales Club
12.2023 - Current
Crew Member
Jersey Mike's Subs
06.2023 - 12.2023
Crew Member
Blue Coast Burrito
05.2022 - 05.2023
High School Diploma -
Mount Juliet Highschool