Kenneth Denton
Knoxville
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kitchen Cook
Pilot Travel Centers
03.2025 - Current
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
Sales Associate
Ez Stop
10.2023 - 03.2025
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
CSR - Customer Service Representative
VRG Knoxville
08.2022 - 10.2023
- Maintain outstanding customer relations by completing, loans, resolving complaints and finishing requests given by customers in a timely manner using strong communication and problem solving skills, resulting in above-satisfactory imputes from customers to higher management.
- Upgrade computer hardware for colleagues each quarter, including completing PC updates and troubleshooting peripherals to ensure operational efficiency resulting in the ability to provide optimal customer service
Delivery Driver
US Pack
07.2021 - 01.2022
- Responsible for transporting medicine and other pharmaceutical products to assisted living and nursing homes
- Build a solid rapport with clinicians and other staff to understand their pharmaceutical transporting needs
- Document and report route and order processes after deliveries have been made
- Responsible for loading and unloading pharmaceuticals and ensuring that they arrive to their destination in a timely manner
- Communicate with supervisor regarding order concerns and utilized problem solving skills to address the issue at hand in the most effective manner possible
Customer Care Team Member/Clerk
Kenjo Market
10.2019 - 03.2021
- Completed end of day night audits to manage and maintain company sales regarding ways increase sale production
- Tracked and reported inventory levels to store manager
- Followed extensive protocol to clean and maintain the store environment to ensure that shoppers had a safe and clean shopping experience
- Organized and stocked item displays to increase sales from customers for the company
- Communicated with team regarding marketing and sale techniques to ensure customers have a satisfactory shopping experience
Education
High school diploma -
Bearden Highschool
Knoxville, TN05-2013
Skills
- Building strategic connections
- Configure various network topologies
- Deadline management
- Service excellence
- Application troubleshooting proficiency
- Experienced with Microsoft Windows operating systems
- Set up and optimize hardware systems
- Experience with Office 365 and Google Cloud applications
- Technical support
- Overnight financial reconciliation
- Proficient in scanner operation
- OS configuration expertise
- Virus and malware mitigation
- System management
- Printer troubleshooting
- Experience with computer hardware components
- Software proficiency
- Effective team collaboration
- Prioritization and scheduling
- Strategic issue resolution
- Attentive listener
- Achievement-focused
- Effective customer engagement
- Relationship building
- Cash management
- Availability for varied schedules
- Point of sale management
Certification
Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Kitchen Cook
Pilot Travel Centers
03.2025 - Current
Sales Associate
Ez Stop
10.2023 - 03.2025
CSR - Customer Service Representative
VRG Knoxville
08.2022 - 10.2023
Delivery Driver
US Pack
07.2021 - 01.2022
Customer Care Team Member/Clerk
Kenjo Market
10.2019 - 03.2021
High school diploma -
Bearden Highschool
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