- I enjoy helping others and giving back to the community
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Youth Development Programs
- I participate in low-impact exercises to strengthen core muscles
- Outdoor Recreation
- Volunteering
- Volunteer Travel
- Watching Movies and TV Shows
- Getting involved in local advocacy groups to promote positive change in the community
- Gym Workouts
- Music
- Documenting and sharing travel experiences
- Fundraising Events
Kenneth Harris
Jonesborough
Summary
Results-driven leader with expertise in strategic planning and risk management. Proven ability to enhance operational efficiency and drive innovative banking solutions, fostering strong client relationships and team development.
Professional leader with executive experience ready to drive impactful change. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs.
Overview
40
40
years of professional experience
Work History
Vice President / Senior Manager / Credit Division
Citibank
Johnson City, TN
02.2013 - 08.2026
- Led strategic planning initiatives to align business objectives with financial growth targets.
- Enhanced operational efficiency by implementing process improvements across multiple departments.
- Directed cross-functional teams to deliver innovative banking solutions and enhance client satisfaction.
- Analyzed market trends to inform decision-making and drive competitive advantage in services offered.
- Championed data-driven insights to optimize customer engagement strategies and improve service delivery outcomes.
- Oversaw risk management processes, ensuring compliance with regulatory standards.
- Fostered relationships with key stakeholders to drive business development opportunities.
- Analyzed market trends to inform investment decisions and strategic planning efforts.
- Mentored senior leadership team, promoting professional development and succession planning.
- Evaluated performance metrics to identify improvement areas and optimize resource allocation.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Provided strong leadership to enhance team productivity and morale.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Evaluated hiring, firing, and promotions requests.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Vice President / Senior Manager
Citibank
Johnson City, TN
02.1999 - 02.2013
- Led strategic initiatives to enhance customer satisfaction and drive business growth.
- Developed and implemented risk management frameworks to ensure regulatory compliance.
- Oversaw cross-functional teams to streamline operational processes and improve efficiency.
- Executed financial analysis to inform executive decision-making and resource allocation.
- Cultivated relationships with key stakeholders to support business objectives and partnerships.
- Drove performance improvement programs resulting in enhanced service delivery standards.
- Mentored emerging leaders, fostering talent development within the organization.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
Senior Collections Representative /Business Unit Manager
Sears Payment Systems
Gray, TN
05.1986 - 02.1999
- Led collections efforts, improving recovery rates through strategic account management and customer engagement.
- Analyzed collections data to identify trends, informing strategy adjustments for improved financial outcomes.
- Collaborated with cross-functional teams to resolve complex account issues, fostering a cohesive approach to customer service.
- Conducted regular performance evaluations of team members, driving continuous improvement in collections strategies and outcomes.
- Increased recovery ratios, employing negotiation skills to secure payment agreements with clients in financial distress.
- Collaborated with team members to establish best practices and optimize internal processes for maximum results in debt collection efforts.
- Resolved disputes diplomatically through skillful negotiations, preserving positive client relations while securing payments owed.
- Maintained strong relationships with clients, addressing concerns promptly and professionally to ensure continued business partnership.
- Reduced delinquency rates with proactive strategies and timely follow-ups on overdue accounts.
- Enhanced collections efficiency by implementing advanced data analysis and customer profiling techniques.
Education
No Degree - Business Marketing
East Tennessee State University
Johnson City, TNSkills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Coaching and mentoring
- Client relationship building
- Strategic planning
- Business development
- Results-driven
- Operations management
- Customer service
- Risk management
- Process improvement
- Training and mentoring
- Presentations
- Staff development
- Performance monitoring
- Budget oversight
- Corporate communications
- Staff training
- Customer and employee rapport
- Performance metrics analysis
- Metrics tracking
- Sales and marketing leadership
- Partnerships and affiliations
- Public speaking
- Business storytelling
- Forecasting
- Policy and procedure development
- Recruiting and hiring
- Event networking
- Human resources management
- Staff recruiting and retainment
- Proposal writing
- Customer education
- Verbal and written communication
- Proposals and presentations
- Recruiting and interviewing
Accomplishments
Recieved Leadership in Excellence Award twice in the past 15 years. Only 1% recieve this award in the entire Citi Bank organization
Interests
Timeline
Vice President / Senior Manager / Credit Division
Citibank
02.2013 - 08.2026
Vice President / Senior Manager
Citibank
02.1999 - 02.2013
Senior Collections Representative /Business Unit Manager
Sears Payment Systems
05.1986 - 02.1999
No Degree - Business Marketing
East Tennessee State University
Awards
Leadership in Excellence Award