Kenneth Thomas Mendes
Subject Matter Expert
Chennai
Summary
Experienced with in-depth knowledge of subject matter, ensuring accurate and effective guidance. Utilizes critical thinking and problem-solving skills to address complex challenges. Strong leadership and communication skills, capable of guiding teams through change, motivating individuals to exceed targets, and fostering a culture of accountability and high performance. Expertise in resolving operational challenges, streamlining processes, and ensuring compliance with financial regulations. Proven ability to improve team efficiency and customer satisfaction while contributing to the growth and success of the organization.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Subject Matter Expert
FOOD HUB SOFTWARE SOLUTIONS INDIA PRIVATE LIMITED
03.2021 - Current
- Mentored team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Achieved high levels of client satisfaction by providing expert consultations and personalized solutions.
Marketing Manager
Maverix Pro Limited
05.2020 - 10.2020
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
Senior Customer Support Officer
HSBC Electronic Data Processing India Pvt Ltd
02.2017 - 10.2019
- Assisted customers with their day-to-day banking needs, including opening accounts, providing account information and managing services like setting up Direct Debits, Standing Orders & Making Bill Payments.
- Process transactions, including deposits, withdrawals, and money transfers.
- Handle customer inquiries and resolve issues related to accounts or services.
- Established rapport with customers through effective communication techniques and genuine interest in their needs.
- Improved customer satisfaction rates by promptly addressing and resolving complex support inquiries.
Performance Analyst
Sutherland Global Services
03.2015 - 12.2016
- Collaborated with cross-functional teams to develop and implement performance improvement initiatives.
- Advanced organizational goals by designing, monitoring, and refining key performance metrics aligned with business objectives.
- Enabled efficient resource allocation by analyzing workforce productivity patterns across various departments.
- Analyze Managers & Leads performance and provide feedback.
- Reduced process inefficiencies by identifying bottlenecks and recommending targeted solutions.
Team Leader
Infotronics Communication Pvt Ltd
06.2010 - 02.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruitment to build team of top performers.
Technical Support Executive
Sutherland Global Services
04.2009 - 05.2010
- Delivered exceptional technical assistance through phone channel for Acer, E Machines & Gateways Laptops & Desktops while maintaining professionalism at all times.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
Education
12th
DR. Sarvepalle Radha Krishnan Jr College
Anakapalle, India 04.2001 -
10th
Diamonds Convent English Medium High School
Anakapalle, India 04.2001 -
Skills
Effective communication
Adaptability and flexibility
Teamwork and collaboration
Problem-solving abilities
Decision-making
Team building
Timeline
Subject Matter Expert
FOOD HUB SOFTWARE SOLUTIONS INDIA PRIVATE LIMITED
03.2021 - Current
Marketing Manager
Maverix Pro Limited
05.2020 - 10.2020
Senior Customer Support Officer
HSBC Electronic Data Processing India Pvt Ltd
02.2017 - 10.2019
Performance Analyst
Sutherland Global Services
03.2015 - 12.2016
Team Leader
Infotronics Communication Pvt Ltd
06.2010 - 02.2015
Technical Support Executive
Sutherland Global Services
04.2009 - 05.2010
12th
DR. Sarvepalle Radha Krishnan Jr College
04.2001 -
10th
Diamonds Convent English Medium High School
04.2001 -
Similar Profiles
KALI PRASAD DEVARASETTIKALI PRASAD DEVARASETTI
Senior Devops Engineer at iSpace Software Solutions India Private LimitedSenior Devops Engineer at iSpace Software Solutions India Private Limited
Swathi TirunagariSwathi Tirunagari
Facilities & Administration Manager at Arcserve India Software Solutions Private LimitedFacilities & Administration Manager at Arcserve India Software Solutions Private Limited
Suresh KSuresh K
Senior Payroll Specialist at Micro focus Software Solutions India Private LimitedSenior Payroll Specialist at Micro focus Software Solutions India Private Limited