Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keno Shawell

Nashville

Summary

Dynamic leader with a proven track record at Keno Blaq Company LLC, driving revenue growth and enhancing customer satisfaction. Skilled in crisis management and resource optimization, I excel in team collaboration and effective communication. My engaging personality and strong multitasking abilities ensure exceptional service and operational excellence in high-pressure environments.


Qualified Bartender with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.

Overview

11
11
years of professional experience

Work History

President

Keno Blaq Company LLC
02.2020 - Current
  • Coordinated cross-functional teams to align goals and objectives with overall business strategy.
  • Monitored budget allocations to optimize resource usage across various departments.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.

Event Captain/Bartender Shift Manager

Infinity Hospitality
07.2016 - 02.2020
  • Led event execution, ensuring seamless coordination between vendors and staff.
  • Trained and mentored junior team members on operational best practices.
  • Collaborated with clients to customize event experiences based on specific needs.
  • Managed logistics, including setup, breakdown, and inventory control for events.
  • Conducted post-event evaluations to identify areas for improvement and client feedback.
  • Oversaw adherence to safety protocols and compliance requirements during events.

Bartender/Server

Amerigo Restaurant
07.2014 - 09.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Monitored compliance with health and safety regulations within the bar environment.
  • Developed positive relationships with customers, fostering repeat business and loyalty.
  • Collaborated with management to create seasonal drink menus aligned with customer trends.

Bartender/Server

Stoney River Steakhouse
09.2014 - 07.2016
  • Crafted signature cocktails following established recipes and customer preferences.
  • Managed bar inventory, ensuring accurate stock levels and timely ordering of supplies.
  • Trained new staff on bartending techniques and customer service best practices.
  • Implemented efficient workflow processes to enhance service speed during peak hours.

Education

History

University of Maryland, College Park
College Park, MD

Skills

  • Team player attitude
  • Strong multitasking
  • Customer service
  • Highly reliable
  • Clear and effective communication
  • Patience and tolerance
  • Engaging personality
  • Responsible alcohol service
  • Handling difficult customers

Timeline

President

Keno Blaq Company LLC
02.2020 - Current

Event Captain/Bartender Shift Manager

Infinity Hospitality
07.2016 - 02.2020

Bartender/Server

Stoney River Steakhouse
09.2014 - 07.2016

Bartender/Server

Amerigo Restaurant
07.2014 - 09.2016

History

University of Maryland, College Park

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Keno Shawell