Kenosha Turner
Memphis
Summary
Dynamic healthcare professional with extensive experience at Bowden Gastro Associates, excelling in HIPAA compliance and patient scheduling. Proven ability to enhance workflow efficiency and improve patient outcomes through effective communication and meticulous documentation. Recognized for fostering a supportive environment and streamlining operations, contributing to increased patient satisfaction.
Overview
2027
2027
years of professional experience
Work History
Unit Clerk
MidSouth Gastroenterology Group
- Managed patient scheduling and appointment coordination to optimize workflow efficiency.
- Processed patient paperwork, ensuring accuracy and compliance with healthcare regulations.
- Assisted with communication between medical staff and patients, enhancing service delivery.
- Maintained organized medical records using electronic health record systems for quick access.
Scope Technician
Bowden Gastro Associates
Memphis, TN
06.2013 - Current
- Assisted in patient preparation for gastrointestinal procedures, ensuring comfort and compliance with safety protocols.
- Operated and maintained medical equipment, adhering to established guidelines for functionality and cleanliness.
- Collaborated with healthcare professionals to streamline workflow and enhance patient care efficiency.
- Managed inventory of medical supplies, implementing organized storage solutions to reduce retrieval time.
- Conducted routine equipment checks, identifying maintenance needs to prevent operational disruptions.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
GI Technician
Bowden Gastro Associates
Memphis, TN
06.2011 - Current
- Operated diagnostic equipment to assist in gastrointestinal examinations and procedures.
- Prepared examination rooms and ensured proper sanitation protocols were followed.
- Assisted healthcare professionals during endoscopic procedures, ensuring patient comfort and safety.
- Educated patients on pre-procedure instructions, enhancing overall patient compliance and experience.
- Maintained accurate records of procedures performed and inventory of medical supplies used.
- Collaborated with medical staff to streamline workflows and improve patient throughput efficiency.
- Implemented best practices for infection control, contributing to a safe clinical environment.
- Trained new staff on operational protocols, fostering a knowledgeable team dynamic.
- Developed strong rapport with patients, easing anxieties surrounding invasive GI procedures.
- Supported physicians during complex procedures, anticipating needs and assisting with critical tasks.
- Reduced procedure time for colonoscopies by streamlining pre-operative preparations and patient education.
- Safeguarded patient privacy by diligently adhering to HIPAA regulations throughout all aspects of care provision.
- Improved patient outcomes by providing thorough GI assessments and delivering high-quality care.
- Provided empathetic support to patients'' families during difficult times, demonstrating excellent bedside manner skills.
- Participated in continued education initiatives, keeping current on best practices in gastroenterology care delivery.
Transcriptionist
Bowden Gastro Associates
Memphis, TN
06.2011 - Current
- Transcribed complex medical dictations with high accuracy and attention to detail.
- Utilized transcription software to convert audio recordings into written documents efficiently.
- Reviewed and edited transcriptions for grammatical correctness and adherence to medical terminology standards.
- Collaborated with healthcare professionals to clarify terminology and enhance understanding of patient narratives.
- Trained new staff on transcription protocols and efficient use of software tools for enhanced productivity.
Transporter
MidSouth Gastroenterology
Memphis, TN
06.2010 - 2012
- Operated medical transport vehicles to ensure timely patient appointments.
- Assisted in loading and unloading medical supplies while adhering to safety protocols.
- Maintained cleanliness and organization of transport vehicles for optimal operations.
- Communicated effectively with healthcare staff regarding patient transport schedules.
Sales Associate
Jcpennys
Memphis, TN
12.2008 - 2010
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Maintained visual merchandising standards to present products attractively and promote sales.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Managed inventory levels by restocking merchandise and organizing displays for optimal accessibility.
- Engaged in product training to stay informed on new arrivals and seasonal promotions.
Receptionist
MidSouth Gastroenterology Group
Memphis, TN
05.2004 - 09.2009
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate departments and addressing patient inquiries.
- Maintained accurate patient records and updated information in electronic health record systems.
- Coordinated with medical staff to facilitate seamless patient flow and minimize wait times.
- Developed patient satisfaction initiatives, contributing to a welcoming environment for visitors and patients.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
East High School
Memphis, TN05.2007
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Chart updating
- Medical terminology
- Electronic charting
- Supply restocking
- Patient scheduling
- Records scanning
- Transcribing orders
- Documenting vital signs
- Discharge support
- Retrieving medical records
- Problem-solving
Timeline
Scope Technician
Bowden Gastro Associates
06.2013 - Current
GI Technician
Bowden Gastro Associates
06.2011 - Current
Transcriptionist
Bowden Gastro Associates
06.2011 - Current
Transporter
MidSouth Gastroenterology
06.2010 - 2012
Sales Associate
Jcpennys
12.2008 - 2010
Receptionist
MidSouth Gastroenterology Group
05.2004 - 09.2009
Unit Clerk
MidSouth Gastroenterology Group
High School Diploma -
East High School