Kensli Douthit
Dickson,TN
Summary
Motivated and dependable professional with strong interpersonal skills and a proven ability to adapt and overcome challenges. While my career path has included personal obstacles that created gaps in employment, those experiences have strengthened my resilience and commitment to growth. I am fully focused, reliable, and ready to contribute consistently and positively to a team environment.
Overview
7
7
years of professional experience
Work History
Server
Strawberry Alley Ale Works
Clarksville, TN
12.2025 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Cultivated warm relationships with regular customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
CNA
NHC
Dickson, TN
12.2023 - 04.2024
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient observations accurately in electronic health records.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Dog Groomer
PetSmart Charities
Bellevue, TN
03.2021 - 11.2022
- Educated pet owners on grooming techniques and maintenance practices.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
Server
Ruby Slipper Cafe
Nashville, TN
01.2019 - 01.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Education
Associate of Arts - Psychology
Nashville State Community College
Nashville, TN08-2026
High School Diploma -
Creek Wood High School
Charlotte, TN04.2019
Skills
- Strong work ethic
- Professional appearance
- Customer service
- High-stress situations
- Fast learner and very coachable
- Multitasking
- Excellent communication
- Compassionate
Timeline
Server
Strawberry Alley Ale Works
12.2025 - Current
CNA
NHC
12.2023 - 04.2024
Dog Groomer
PetSmart Charities
03.2021 - 11.2022
Server
Ruby Slipper Cafe
01.2019 - 01.2021
Associate of Arts - Psychology
Nashville State Community College
High School Diploma -
Creek Wood High School