Kenzie Carter
Shelbyville
Summary
Dedicated Assistant Front End Manager with strong communication and adaptability skills. Focused on delivering high-quality customer service and effective team management to enhance operational success.
Overview
3
3
years of professional experience
Work History
Assistant Front End Manager
Kroger
Shelbyville
10.2022 - Current
- Managed daily operations of the front end area including opening and closing duties.
- Supervised cashiers in handling transactions accurately and efficiently.
- Trained front-line team members on customer service excellence, resulting in improved customer service ratings.
- Resolved customer inquiries and complaints effectively and efficiently.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Promoted store loyalty program, enhancing customer engagement and contributing to consistent sales growth.
- Supported customer service initiatives to enhance shopper experience.
- Delegated tasks to employees according to shift requirements and individual strengths.
- Set goals for team members, fostering productivity and enhancing overall team performance.
- Created weekly work schedules for all front end staff members.
- Trained new team members on store policies and procedures.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Inspected checkout lanes periodically to verify accuracy of pricing information.
- Encouraged teamwork among staff members by recognizing accomplishments and achievements.
- Ensured all employees followed safety regulations while performing their duties.
- Assisted in managing daily store operations and staff scheduling.
Education
Associate of Science - Sociology
Motlow State Community College
Tullahoma, TN05-2025
Skills
- Cash handling proficiency
- Project management
- Time management skills
- Team collaboration
- Conflict resolution
- Customer service excellence
Timeline
Assistant Front End Manager
Kroger
10.2022 - Current
Associate of Science - Sociology
Motlow State Community College