Keonte' Sterling
Nashville
Summary
Experienced and detail-oriented professional with over 5 years of dedicated customer service expertise. Proven track record in devising and implementing processes that significantly enhanced operational efficiency. Acknowledged for exceptional organizational skills and a consistently positive attitude. A diligent problem-solver known for resourceful approaches to challenges, coupled with excellent communication skills and a results-driven mindset.
Overview
4
4
years of professional experience
Work History
Lab Technician
LabCorp
07.2021 - Current
- Performed routine lab and department maintenance to keep area clean and orderly.
- Documented information by maintaining daily logs and equipment record books.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Calibrated and maintained instruments to keep equipment fully operational.
- Maintained documentation on tests performed in lab.
- Trained new associates in laboratory procedures and standards.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
Member Service Representative
Planet Fitness
11.2019 - 07.2021
- Greeted members, prospective members and guests, providing exceptional customer service.
- Responded to member questions and concerns in a timely and professional manner and elevated to Assistant Manager or Club Manager as needed.
- Handled all front desk related activities including:
- Answering phones in a friendly manner and assisted callers with a variety of questions.
- Checked members into the system.
- Took prospective members on tours.
- Signed up new members calculating rates and monthly payment amounts.
- Assisted the Club Manager in counting out the drawer as needed.
- Facilitate needed updates to member’s accounts.
Education
Bachelor of Science - Physical Education And Coaching
Western Kentucky University
Bowling Green, KY05.2019
High School Diploma -
Hillwood High School
Nashville05.2012
Skills
- Organizational skills
- Decision Making
- Positive Attitude
- Conflict Resolution
- Data Management
- Time Management
Timeline
Lab Technician
LabCorp
07.2021 - Current
Member Service Representative
Planet Fitness
11.2019 - 07.2021
Bachelor of Science - Physical Education And Coaching
Western Kentucky University
High School Diploma -
Hillwood High School
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