Keri Brown
Jellico
Summary
Empathetic and organized caregiver with a background in patient assistance and emotional support. Known for strong critical thinking and active listening skills, ready to enhance patient comfort and well-being.
Overview
13
13
years of professional experience
Work History
Waitree/Host
The Pizza Spot
12.2024 - Current
- Provide exceptional customer service in fast-paced dining environment.
- Assist in menu selection and recommended daily specials to enhance guest experience.
- Efficiently process orders using point-of-sale system, ensuring accuracy and timely delivery.
- Collaborate with kitchen staff to facilitate smooth operations during peak hours.
CNA Training
Beech Tree Post Acute and Rehabilitation Center
10.2023 - 05.2024
- Assisted patients with daily living activities, enhancing comfort and promoting independence.
- Monitored vital signs and reported changes in patient conditions to nursing staff.
- Maintained cleanliness of patient areas, ensuring adherence to health and safety standards.
- Provided emotional support to patients, fostering a compassionate environment during recovery.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced patient stress levels through effective communication and active listening skills.
Florist
Jellico Four Seasons
02.2023 - 10.2023
- Designed custom floral arrangements for various events, ensuring client satisfaction and aesthetic appeal.
- Managed inventory of flowers and supplies, optimizing stock levels to reduce waste.
- Collaborated with team members to fulfill large orders within tight deadlines, enhancing operational efficiency.
- Advised customers on floral care and selection, improving overall shopping experience and customer loyalty.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
Front Desk
Integrity Urgent Care
06.2020 - 09.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Medical Billing and Coding
Emergency Psychiatric Medicine
09.2013 - 09.2014
- Participated in continuing education opportunities to stay current on advancements within the field of medical billing and coding, thereby elevating the overall quality of work.
- Reduced financial risk by detecting and addressing errors in medical billing and coding practices.
- Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines.
- Provided medical billing and coding duties.
- Reviewed and analyzed client contracts to ensure proper billing rates were applied, preventing revenue loss.
Medical Coding and Billing Specialist
Censeo Health
05.2013 - 09.2013
- Managed coding and billing processes to ensure accurate reimbursement for services provided.
- Reviewed medical records to assign appropriate codes while maintaining compliance with regulations.
- Collaborated with healthcare providers to clarify documentation and optimize coding accuracy.
Education
CNA - Certified Nursing Assistant
Beech Tree Rehab
Jellico, TN10-2025
CPC - Certified Professional Coder
Codingcertification.org
Online01-2012
Bachelors - Criminal Justice
Trinity Valley Community College
Athens, Texas, TX06-2006
High School Diploma -
Kemp High School
Kemp, TX06-2005
Skills
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- Bathing assistance
- HIPAA compliance
- Feeding assistance
- Compassionate communication
- Patient transfers
- Emotional support
- Emergency response
- Critical thinking
- Multitasking and organization
- Active listening
- Patient advocacy
- Patient hygiene assistance
- Geriatric care
- Patient relationship building
Timeline
Waitree/Host
The Pizza Spot
12.2024 - Current
CNA Training
Beech Tree Post Acute and Rehabilitation Center
10.2023 - 05.2024
Florist
Jellico Four Seasons
02.2023 - 10.2023
Front Desk
Integrity Urgent Care
06.2020 - 09.2020
Medical Billing and Coding
Emergency Psychiatric Medicine
09.2013 - 09.2014
Medical Coding and Billing Specialist
Censeo Health
05.2013 - 09.2013
CNA - Certified Nursing Assistant
Beech Tree Rehab
CPC - Certified Professional Coder
Codingcertification.org
Bachelors - Criminal Justice
Trinity Valley Community College
High School Diploma -
Kemp High School