Kerolos Fahmy
Nashville
Summary
Experienced in providing customer support and medication preparation within a collaborative environment. Successfully resolved customer inquiries through effective communication, while maintaining detailed records in the company database. Engaged in the preparation and compounding of medications, verifying orders for accuracy alongside pharmacists. Demonstrated commitment to pharmaceutical safety and quality control through organized practices and adherence to established protocols.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Harrow Inc
Nashville
10.2023 - Current
- Provided exceptional customer support through phone and email communication.
- Resolved customer inquiries and complaints with effective problem-solving skills.
- Maintained accurate records of customer interactions in the company database.
- Collaborated with team members to improve service delivery processes.
- Implemented feedback from customers to enhance service quality and efficiency.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Sterile Compounding Technician
ACA Pharmacy
Nashville
02.2022 - 10.2023
- Prepared and compounded medications according to established formulas and protocols.
- Maintained cleanliness and organization of the compounding area to ensure safety.
- Collaborated with pharmacists to verify medication orders and labels for accuracy.
Pharmacy Technician
CVS Pharmacy
Franklin
01.2021 - 02.2023
- Processed prescriptions accurately using CVS Pharmacy's electronic health record system.
- Assisted customers with medication inquiries and provided necessary information.
- Managed inventory levels and restocked shelves in compliance with safety standards.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
Pharmacy Technician
Vanderbilt Medical Center
Nashville
03.2020 - 01.2022
- Assisted customers with medication inquiries and provided necessary information.
- Managed inventory levels and restocked shelves in compliance with safety standards.
- Collaborated with pharmacists to ensure proper medication dispensing and patient care.
- Maintained cleanliness and organization of the pharmacy work area to enhance efficiency.
- Supported the pharmacy team during peak hours by prioritizing tasks effectively.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
Customer Service Manager
Oreily's Auto Parts
Nashville
04.2019 - 05.2020
- Managed customer inquiries and resolved issues efficiently.
- Trained staff on product knowledge and customer service techniques.
- Oversaw daily operations to ensure smooth workflow and service quality.
Education
Associate of Science -
South College
Knoxville, TN06-2026
High School Diploma -
Stem Prep High School
Nashville, Tennessee05-2019
Skills
- Medication preparation
- Inventory management
- Customer support
- Pharmaceutical safety
- Team collaboration
- Effective communication
- Data entry
- Time management
- Decision-making
- Live chat support
- Positive and professional
- Staff training
- Quality control
Languages
English
Full Professional
Arabic
Native/ Bilingual
Certification
- Licensed pharmacy technician
Timeline
Customer Service Representative
Harrow Inc
10.2023 - Current
Sterile Compounding Technician
ACA Pharmacy
02.2022 - 10.2023
Pharmacy Technician
CVS Pharmacy
01.2021 - 02.2023
Pharmacy Technician
Vanderbilt Medical Center
03.2020 - 01.2022
Customer Service Manager
Oreily's Auto Parts
04.2019 - 05.2020
Associate of Science -
South College
High School Diploma -
Stem Prep High School