Kerolos Kheil
Mount Juliet
Overview
4
4
years of professional experience
Work History
Valet
TownePlace Suites By Marriott Windsor
12.2024 - 05.2025
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Answered guest's questions about property amenities and services.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
Busser
Olive Garden
08.2022 - 08.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Cart Pusher
Kroger
08.2021 - 07.2022
- Removed litter from parking lot, planters and cart storage areas.
- Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
- Directed customers to appropriate areas in store to assist with locating products.
Crew Team Member
McDonald's
05.2021 - 08.2021
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Greeted customers at drive-thru and took food orders.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Education
Bachelor of Science - Civil Engineering
Tennessee State University
Nashville, TN05-2028
High School Diploma -
Green Hill High School
Mount Juliet, TN05-2024
Skills
- Customer service and support
- Customer communication
- Efficient work ethic
- Patience and composure
- Strong communication skills
- Problem-solving
- Reliability and punctuality
- Professional appearance
- Multitasking and organization
- Valid Driver's license
- Physical fitness
- Flexible schedule
- Time management
Languages
Arabic
Professional Working
English
Native or Bilingual
Timeline
Valet
TownePlace Suites By Marriott Windsor
12.2024 - 05.2025
Busser
Olive Garden
08.2022 - 08.2024
Cart Pusher
Kroger
08.2021 - 07.2022
Crew Team Member
McDonald's
05.2021 - 08.2021
Bachelor of Science - Civil Engineering
Tennessee State University
High School Diploma -
Green Hill High School
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