KERONE FINDLEY
Sevierville
Summary
To become a contributory element of value to the organization, through intelligent, applicable Knowledge, proficient decision making and excellent interpersonal skill.
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Host
Country Road House
Sevierville
2024.03 - 2025.01
- Provided excellent customer service by anticipating customer needs.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Cashier/Cook
Bigfoot Philly cheesesteak
Gatlinburg
2023.05 - 2023.08
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Issued receipts, refunds, credits or change due to customers.
Sales Rep/ Customer Service
Norman Manley International Airport
Jamaica
2019.05 - 2021.01
- Identified customer needs by asking questions and advising on best solutions.
- Reset store displays for special events and seasonal merchandise changes.
- Researched competitors' products, prices, and sales techniques.
- Replenished and arranged items to maintain appearance.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Receptionist Administrator
Woman’s World Medical Suite
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Responded promptly to emails from customers and other departments within the organization.
- Supported office security by following safety procedures and controlling access via reception desk.
Education
Walters State Community College - Nursing Subjects, (C.N.A) Certified Nursing Aid, First Aid, Health Care, Paediatric, Pharmacology
Walters State Community College
Morristown, TN2024-09
High School Diploma -
Seaforth High School and Sixth 6th Form Program
Jamaica , Kingston2014-06
Skills
- Time management
- Public speaking
- Adult AED and CPR
- Public interaction
- Customer service
- Emergency medical training
- Passenger service
- Food and beverage service
- Teamwork and cooperation
Accomplishments
- Certificate in C.N.A
- Certificate in first Aider
- Certificate in Best Achievements
- Certificate in Customer Service and Food & Beverage
- Certificate in Geriatric Nursing
- Certificate in Paediatric Nursing
- Certificate in Practical Nursing
References
- Miss Sheree Skeen, Registered Nurse, 4237484157
- Miss Norma Heywood, Manager, Woman’s World Medical, 8769821917, 8763203399
- Darren Fowlkes, Senior Chef, 8653069977
Personal Information
Hobbies: Reading, Socializing, Watching Television
Timeline
Host
Country Road House
2024.03 - 2025.01
Cashier/Cook
Bigfoot Philly cheesesteak
2023.05 - 2023.08
Sales Rep/ Customer Service
Norman Manley International Airport
2019.05 - 2021.01
Receptionist Administrator
Woman’s World Medical Suite
Walters State Community College - Nursing Subjects, (C.N.A) Certified Nursing Aid, First Aid, Health Care, Paediatric, Pharmacology
Walters State Community College
High School Diploma -
Seaforth High School and Sixth 6th Form Program