Kerri Campbell
Jackson
Summary
Dynamic retail professional with extensive experience at Kroger, excelling in financial analysis and team leadership. Proven track record of implementing successful eCommerce strategies and enhancing customer service standards, resulting in increased revenue and operational efficiency. Committed to employee training and development, fostering a high-performing team culture.
Overview
15
15
years of professional experience
Work History
Store Manager
Kroger
Littlerock
10.2021 - 11.2022
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored employee performance and identified performance gaps for corrective action.
Regional Ecommerce Manager
Kroger
Little Rock
01.2021 - 10.2021
- Researched emerging trends in eCommerce technology and identified potential solutions.
- Coordinated efforts between multiple departments within the organization to develop an effective ecommerce strategy.
- Tested functionality of ecommerce platform prior to launch.
- Integrated payment gateways into existing ecommerce websites.
- Launched and maintained eCommerce site with continued optimizations to deliver outstanding customer experiences.
- Organized training sessions for team members on topics related to eCommerce operations and best practices.
- Collaborated with internal teams such as IT, Product Management and Customer Service to ensure smooth operations of the eCommerce platform.
Division Safety Admin.
Kroger
Memphis
11.2018 - 01.2021
- Analyzed data to identify trends in injuries, illnesses or accidents.
- Maintained records of inspection findings, hazard assessments, and corrective actions taken.
- Conducted safety training or education programs to demonstrate use of safety equipment.
- Maintained and updated emergency response plans or procedures.
- Developed and implemented safety policies, procedures, and standards.
Assistant Store Manager
Kroger
Memphis
11.2014 - 11.2018
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Provided training to new employees on company policies and procedures.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Department Manager
Kroger
Memphis
09.2007 - 11.2014
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Set and managed departmental budgets, controlling expenses to meet financial goals.
Education
High School Diploma -
Olive Branch High School
Olive Branch, MS05-2006
Skills
- Financial analysis
- Budget management
- Inventory management
- Team leadership
- Customer service
- Employee training
- Ecommerce strategy
- Leadership development
Timeline
Store Manager
Kroger
10.2021 - 11.2022
Regional Ecommerce Manager
Kroger
01.2021 - 10.2021
Division Safety Admin.
Kroger
11.2018 - 01.2021
Assistant Store Manager
Kroger
11.2014 - 11.2018
Department Manager
Kroger
09.2007 - 11.2014
High School Diploma -
Olive Branch High School
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