Mistye Moore

First line of contact for Injured Workers via email, phone, fax and AI (Accuimage portal) • Create and process intakes for Injured Workers from start to finish for diagnostics and DME (durable medical equipment) needs within the CRM hosted platform OMNI. • Work closely with case management to ensure patients are scheduled appointments accordingly • Assisted in the growth and development of new AI program being implemented across the company

• Responsible for following quality guidelines and metrics for stow, decant, and count. Responsible for training and cross training new hires and current associates policies and guidelines to meet quality and productivity needs.

• Responsible for triage, data entry, HPI, phlebotomy, assistance with minor procedures, working within Power Chart EMR, medication reconciliation and management, inventory, stock and supply orders. Also, training of new back office employees and students to maintain quality patient care by following all OSHA requirements, office policy and guidelines, as well as maintaining various office equipment. Working closely with physicians and practitioners to maintain quality treatment and care.

• Responsible for triage, data entry, HPI, working within EMR system and maintaining back office flow and efficiency. Supporting physician and patient communication by updating records, medications, insurances, and working closely with patient insurance to ensure proper treatment for patients. Responsible for maintaining stock and supplies, calculating office need/usage of various supplies and medications administered in office. Responsible for various treatments; injections, medication administration. Also responsible for training of new hires and externs the responsibilities, procedures, and guidelines of the clinic as well as direct patient care.

• Responsible for patient triage, dictation, phlebotomy; Various testing including EKG and ABI as well as medical records and coding.

• Responsible for sales, recording and managing financial aspects of sales.

• Responsible for customer service, food prep, inventory/quality control, employee training, and cash management.