Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

KERRI GILLES

Clarksville

Summary

Dynamic hospitality professional with a proven track record at Ramada Inn, excelling in customer service excellence and effective communication. Demonstrated ability to manage high-volume events and maintain guest satisfaction. Skilled in food service management and fostering customer loyalty, consistently achieving positive outcomes through strong organizational skills and an engaging personality.

Overview

14
14
years of professional experience

Work History

Bartender

Ramada Inn
Watertown
03.2022 - 09.2022
  • Served high customer volumes during special events, nights, and weekends
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Kept bar presentable and well-stocked to meet customer needs
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Event Set-up, Host and Waitress

Ramada Inn
Watertown
03.2022 - 09.2022
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Greeted new customers, discussed specials, and took drink orders
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Cook/Kitchen Aide

Kindred Health
East Providence
01.2009 - 01.2011
  • Clear and Effective
  • Communication
  • Hospitality Service Expertise
  • Food Service Management
  • Cleaned and organized kitchen stations to promote team efficiency
  • Operated standard kitchen equipment with focus on safety and sanitation
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise
  • Prepared dishes for catering events or during high-volume shifts
  • Adhered to company quality constraints and industry best practices for guest satisfaction
  • Managed time to juggle multiple tasks simultaneously with ease.

Education

Manchester, NH - Business Administration

Southern New Hampshire University
Manchester, NH

Skills

  • Exceptional service history
  • Effective communication skills
  • Engaging personality
  • Hospitality expertise
  • Exceptional service history
  • Effective communication skills
  • Engaging personality
  • Hospitality expertise

Accomplishments

  • Honors - Associates of Science in Business Administration

References

Manager reference: 

Michelle Brenon

(315)591-6757

Brenon.Michelle@gmail.com

Reference:

Jillian Cobble

(254)536-6411

Jilliancobble87@yahoo.com

Timeline

Bartender

Ramada Inn
03.2022 - 09.2022

Event Set-up, Host and Waitress

Ramada Inn
03.2022 - 09.2022

Cook/Kitchen Aide

Kindred Health
01.2009 - 01.2011

Manchester, NH - Business Administration

Southern New Hampshire University

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