Kerry Krag
Memphis
Summary
Seasoned Service Manager bringing 26 years of Plumbing experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
27
27
years of professional experience
Work History
Service Manager
W. A. Soefker
10.2017 - 07.2023
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Journeyman Plumber (Service Tech)
White Plumbing
07.2015 - 07.2015
- Solved complex plumbing problems by leveraging extensive knowledge of tools, equipment, materials, and techniques used in the trade.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
Journeyman Plumber
Krag Plumbing
12.1996 - 09.2014
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Preserved client property integrity while performing invasive procedures such as pipe replacement or re-routing through careful planning and execution.
- Inspected structures to avoid any obstruction and delays throughout project.
- Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
Education
Associate of Applied Science - Gemology/Jewelry
Texas Institute of Jewerly At Paris Junior College
Paris, Texas05.1983
High School Diploma -
Wooddale High School
Memphis05.1980
Skills
- Rapport Building
- Technical Support
- Team Development
- Interpersonal Relations
- Process Optimization
Memphis Plumbers JAC Instructor
Teach related instruction in water supply,drainage,pumps,math,backflow prevention,plan reading,grade elevation,carrier installation and plumbing service.
Timeline
Service Manager
W. A. Soefker
10.2017 - 07.2023
Journeyman Plumber (Service Tech)
White Plumbing
07.2015 - 07.2015
Journeyman Plumber
Krag Plumbing
12.1996 - 09.2014
Associate of Applied Science - Gemology/Jewelry
Texas Institute of Jewerly At Paris Junior College
High School Diploma -
Wooddale High School
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