Kerstin Yates
Cottontown,TN
Summary
Dynamic and dedicated professional with experience at Red Robin, excelling in customer service and clear communication. Proven ability to foster relationships and maintain organized environments. Skilled in problem-solving. I thrive in team settings and am committed to delivering exceptional results in fast-paced situations. Energetic Volunteer offering outstanding telephone etiquette, social media, and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.
Overview
2026
2026
years of professional experience
Work History
Volunteer
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
Babysitter
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy, age-appropriate snacks and meals.
Pet Sitter
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave animals proper attention to promote secure environment in owner's absence.
Server
Red Robin
08.2025 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Team Member
Chesters
08.2022 - 07.2023
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Bachelor of Science - Nursing
Volunteer State Community College
Gallatin, TN05-2027
High School Diploma -
White House High School
White House, TN05-2025
Skills
- Recordkeeping
- Fundraising
- Strategic partnerships
- Team leadership
- Problem-solving
- Answering phones
- Attention to detail
- Positive attitude
- Telephone etiquette
- Flexible schedule
- Time management
- Community service
- Customer service
- Telephone and email etiquette
- Budgeting and finance
- Computer skills
- Fundraising events
- Multitasking and organization
- Relationship building
- Marketing and promotion
- Teamwork and collaboration
- Professional appearance
- Clear communication
- Decision-making
- Team collaboration
- Friendly and outgoing
- Tennnessee Driver's license
Languages
English
Native or Bilingual
Timeline
Server
Red Robin
08.2025 - Current
Team Member
Chesters
08.2022 - 07.2023
Volunteer
Babysitter
Pet Sitter
Bachelor of Science - Nursing
Volunteer State Community College
High School Diploma -
White House High School
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