Kesavarajan S
Branch Head Sales
Medavakkam,Chennai
Summary
Accomplished Branch Manager with a proven track record at Zulaikha Motors Pvt Ltd Mahindra, excelling in customer service and branch operations management. Demonstrated ability to enhance service quality, achieving and surpassing sales targets through effective relationship building and management. Skilled in fostering client loyalty and driving significant improvements in customer satisfaction ratings.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Branch Manager
Zulaikha Motors Pvt Ltd Mahindra
Chennai
2020.12 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Sales Manager
Zulaikha Motors Pvt Ltd
Chennai
2015.10 - 2020.12
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Assistant Sales Manager
Zulaikha Motors Pvt Ltd Mahindra
Chennai
2014.05 - 2015.10
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
Team Leader
Zulaikha Motors Pvt Ltd Mahindra
Chennai
2012.02 - 2014.05
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Senior Sales Consultant
Zulaikha Motors Pvt Ltd Mahindra
Chennai
2010.07 - 2012.02
- Established strong client relationships for increased customer loyalty and repeat business.
- Evaluated clients' needs and created plan of action to provide solutions.
- Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
- Provided exceptional customer service, addressing concerns promptly and professionally.
Sales Consultant
India Garage Mahindra
Chennai
2009.04 - 2010.06
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Education
Bachelor of Science - Mathematics
Madras University
Chennai 2000.06 - 2003.04
Skills
Customer Service
Branch Operations Management
Relationship Building
Relationship building and management
Timeline
Branch Manager
Zulaikha Motors Pvt Ltd Mahindra
2020.12 - Current
Sales Manager
Zulaikha Motors Pvt Ltd
2015.10 - 2020.12
Assistant Sales Manager
Zulaikha Motors Pvt Ltd Mahindra
2014.05 - 2015.10
Team Leader
Zulaikha Motors Pvt Ltd Mahindra
2012.02 - 2014.05
Senior Sales Consultant
Zulaikha Motors Pvt Ltd Mahindra
2010.07 - 2012.02
Sales Consultant
India Garage Mahindra
2009.04 - 2010.06
Bachelor of Science - Mathematics
Madras University
2000.06 - 2003.04
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