Keshia Cumby

• Managed daily operations and scheduling for a variety of projects.
• Developed marketing strategies to enhance brand visibility and customer engagement.
• Oversaw financial management including budgeting and expense tracking
• Completed and maintained all business related transcription records
• Established customer service protocols to improve client satisfaction and retention.
• Coordinated vendor relationships to ensure timely delivery of supplies and services.
• Conducted market research to identify trends and inform business decisions.
• Trained and mentored new staff on company policies and procedures.
• Maintained relationships with existing clients by providing superior customer service.
• Managed daily operations of business, including hiring and training staff.
• Ensured compliance with local, state, and federal regulations.
• Oversaw budgeting and financial management.
• Identified new opportunities for growth, expansion, and diversification.
• Provided direction and guidance to employees.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Developed strategic plans to increase profitability and efficiency.
• Reviewed legal documents related to business operations.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
• Developed policies and procedures for the organization.
• Led startup and creation of operational procedures and workflow planning.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Conducted performance reviews for employees on a regular basis.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Executed performance reviews to encourage improved productivity for team members.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

• Organized and maintained accurate records for transport operations.
• Implemented filing systems to streamline document retrieval processes.
• Managed data entry for shipment logs and inventory records.
• Organized filing systems for easy retrieval of documents when needed.
• Transcribed audio recordings using specialized transcription software.
• Reviewed and edited transcripts for accuracy and clarity.
• Maintained confidentiality of sensitive information throughout the transcription process.
• Collaborated with clients to understand specific transcription needs and preferences.
• Managed multiple transcription projects simultaneously to meet deadlines.
• Provided feedback to improve audio quality for future recordings.
• Edited and proofread transcribed documents to ensure accuracy and completeness.
• Transcribed documents and maintained high levels of accuracy.
• Corrected errors in spelling, punctuation and grammar without changing meaning of sentences.
• Maintained up-to-date knowledge of transcription guidelines and best practices.
• Developed and adhered to exacting transcription quality assurance standards and metrics.
• Reviewed dictated reports for grammar, clarity, consistency, completeness, accuracy of data entry into electronic health record systems.
• Proofread, reviewed and verified dictation for accuracy and quality against established standards.
• Identified mistakes in reports, checking with doctors to obtain correct information.
• Maintained strict confidentiality of transcribed data according to HIPAA regulations and company policy.
• Processed digital voice files sent via secure FTP sites.
• Replayed dictation tapes to verify contextual accuracy of reports.
• Identified technical issues related to system performance or malfunctions.
• Followed established formatting protocols to produce patient notes, histories and physicals, operative reports, discharge summaries, and other documents.
• Tested dictation equipment to identify needed repairs or schedule preventive maintenance.
• Managed transcription workflow to meet tight deadlines without compromising quality.
• Implemented feedback from supervisors to continually improve transcription accuracy and efficiency.
• Utilized transcription software and equipment proficiently for efficient work completion.
• Proofread final documents to ensure they met formatting and accuracy standards.
• Transcribed audio recordings into written documents with high accuracy and attention to detail.
• Archived transcribed documents according to organizational policies and procedures for easy retrieval.
• Utilized foot pedals and other transcription equipment to control audio playback.
• Maintained a high typing speed with minimal errors to maximize productivity.
• Communicated effectively with clients to confirm transcription requirements and deadlines.
• Logged hours and transcription pages completed for billing and productivity tracking.
• Monitored audio quality and requested clarifications or repeats when necessary.
• Adapted transcription techniques to accommodate various accents, dialects, and speaking speeds.
• Researched unfamiliar terms and jargon to ensure accurate representation in transcriptions.
• Edited drafts originating from speech recognition software to eliminate errors and improve flow.
• Reviewed diagnostic and procedural terminology for accuracy.
• Took dictation using shorthand, stenotype machine or headsets and transcribing machines.

I would like to take a moment to also note that this was transcribing for a long haul, trucking company. I was their only records keeper/transcriptionist. I kept track of any meetings they wanted a transcribed record of, both in person and any audio files that needed a written record for. It wasn’t a super fancy job but it taught me what I needed to know about the transcribing world. To sum it all up, if it involved any kind of typing, records keeping, office work, or office organization, then my job with Richard L. Selby Transport covered it.