KEVIN CASILLAS
Summary
Dynamic Team Lead with extensive experience in managing high-performing teams and driving exceptional results. Recognized for strong communication, problem-solving skills, and effective project management that enhance overall productivity. Committed to fostering a collaborative work environment to achieve strategic objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Coordinator Inventory Management
Cardinal Health
La Vergne
09.2024 - Current
- Developed data-driven forecasts to align inventory with customer demand, reducing overstock, and minimizing supply chain disruptions.
- Utilized data insights to refine inventory management strategies.
- Enhanced overall operational performance that resulted in a 20% improvement by evaluating faults, remedying product defects, and resolving quality problems.
- Technology Integration: Entered and validated product data in the Pharmacy Management System (PMS), and placed electronic orders based on forecasts and inventory analysis.
TRANSFER LEAD
Saks Fifth Avenue
La Vergne
02.2024 - 09.2024
- Reducing order issues, including mixed orders, tracking discrepancies, and lost packages, by 30%.
- Operated, maintained, and troubleshot the Automated Fulfillment System and key support systems.
- Managed resource utilization efficiently, optimizing transfer process organization.
LEAD MANAGER
5E Real Estate
Richardson
02.2023 - 11.2023
- Utilized CRM software to manage and improve lead data by 50%.
- Conducted ongoing market research to remain informed about industry trends.
- Boosted lead generation outcomes by 30% using optimized processes and a 50% increase in conversion rates compared to the previous year.
TEAM LEAD
Guardian Garage Floors
Dallas
03.2020 - 12.2022
- Provided necessary support to technicians for optimal performance.
- Addressed client concerns and ensured their expectations were met.
- Maintained detailed logs of completed tasks and modifications.
- Completed site visits to evaluate project requirements to ensure 100% quality.
CUSTOMER SERVICE REPRESENTATIVE
Advance Financial
Franklin
01.2018 - 02.2020
- Compiled detailed records for customer communications and purchase activities.
- Enforced standard procedures for conducting business activities and managing client relations.
- Participated in ongoing training and professional development to stay up to date on company offerings and industry trends.
MANAGER
Cricket Wireless
Murfreesboro
01.2016 - 10.2018
- Analyzed market trends and customer feedback to identify opportunities for improving product offerings and marketing strategies. ·
- Maintained and managed inventory levels to ensure 100% product availability, and timely order fulfillment.
- Collaborated with cross-functional teams, such as marketing, finance, and operations, to execute on business objectives and initiatives.
- Conducted regular performance evaluations and provided constructive feedback to team members to improve their skills and achieve their goals.
Education
Bachelor of Business Information Systems - Computer Information Systems
Middle Tennessee State University
Murfreesboro, TN12-2025
DIPLOMA -
Smyrna High School
Smyrna05-2015
Skills
- Project Coordination
- Project Leadership
- Proficient in Microsoft Office
- Warehouse Management Systems
- Critical Analysis
- Data analysis
- Inventory Control
- Proficient in CRM Software
Accomplishments
- Successfully implemented system enhancements that increased processing efficiency by 20%.
- Consistently exceeded KPI metrics for quality, productivity, and financial performance.
Languages
- Spanish, Advanced
- English, Advanced
Certification
- Dale Carnegie Course
Timeline
Senior Coordinator Inventory Management
Cardinal Health
09.2024 - Current
TRANSFER LEAD
Saks Fifth Avenue
02.2024 - 09.2024
LEAD MANAGER
5E Real Estate
02.2023 - 11.2023
TEAM LEAD
Guardian Garage Floors
03.2020 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
Advance Financial
01.2018 - 02.2020
MANAGER
Cricket Wireless
01.2016 - 10.2018
Bachelor of Business Information Systems - Computer Information Systems
Middle Tennessee State University
DIPLOMA -
Smyrna High School
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