Kevin Konfirst
Summary
Dynamic leader with a proven track record at Empire Today, specializing in data analysis and policy development. Expertise in conflict resolution and customer satisfaction enhancement drives strategic initiatives aligned with organizational goals. Strong analytical skills ensure quality control and foster high-performing teams. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
National Director of Inside Sales
Empire Today
Northlake
01.2008 - 04.2025
- Monitored progress against established performance metrics across all program areas.
- Directed development of policy initiatives aligned with organizational mission objectives.
- Managed and coordinated work of regional directors nationwide to achieve strategic goals.
- Implemented quality control measures to uphold company standards consistently.
- Mediated conflicts between employees, facilitating effective resolutions to disputes.
- Analyzed data from surveys to inform decision-making processes effectively.
- Held regular one-on-one meetings to review priorities and provide performance feedback.
- Promoted high customer satisfaction by resolving inquiries with knowledgeable service.
Interior Design Specialist
D.R. Horton
Romeoville
02.2002 - 01.2008
- Developed mood boards with fabric swatches, paint chips, and visual elements for design projects.
- Incorporated client feedback into designs to ensure satisfaction with final outcomes.
- Produced construction documents using computer-aided drafting software.
- Collaborated with contractors and professionals on various construction projects.
- Selected furniture, lighting fixtures, and accessories to fulfill customer vision.
- Created detailed sketches and drawings to convey design concepts to clients.
- Advised clients on effective space utilization within homes or businesses.
- Reviewed blueprints and structural specifications to identify optimal interior design solutions.
Education
Kitchen And Bath Design Certified - Interior Design
Harrington Institute of Interior Design
Chicago, IL12-2002
Bachelor of Interior Design -
Joliet Junior College
Joliet, IL06-2002
Skills
- Data analysis and performance metrics
- Policy development and quality control
- Conflict resolution strategies
- Customer satisfaction management
Affiliations
Passion and Love for working
Camping in our RV
Watching Daughter play Volleyball
References
References available upon request.
Timeline
National Director of Inside Sales
Empire Today
01.2008 - 04.2025
Interior Design Specialist
D.R. Horton
02.2002 - 01.2008
Kitchen And Bath Design Certified - Interior Design
Harrington Institute of Interior Design
Bachelor of Interior Design -
Joliet Junior College
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