Kevin W. Glenn
McMinnville
Summary
Seeking a position with a reputable company where I can utilize and grow my skillset. I bring a wealth of customer service and management experience. I would love an opportunity for an interview and look forward to hearing from you.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
33
33
years of professional experience
Work History
General Manager
7-eleven/Speedway
2024.10 - Current
- Directed operational strategies to enhance store performance and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training programs for staff to improve service efficiency and product knowledge.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Ensured compliance with corporate policies and regulatory standards across all locations.
Owner/Operator
Pioneer Surface Cleaners
2020.04 - Current
- Owner/Operator of Pioneer Surface Cleaners offering carpet, hardwood, and tile cleaning services. Expand services to include pressure washing and soft washing in 2023. I have now expanded into handyman man service for example installing storm doors, ceiling fans, replacing tile, and sealing driveways to name a few things I can do.
- Experience in owning and operating a business.
- Building relationships and sales organically through word of mouth, providing excellent services and having a true desire to serve others.
- Responsible for all aspects of the business including marketing, scheduling, fulfilling the expectations of the service provided, billing, accounts receivables, providing invoices and billing statements to customers, etc.
Dick's Sporting Goods
2007.06 - 2020.04
- Held the position of Operations Manager and Hardlines Manager throughout my tenure. Oversee all four corners of the store; ex: Team sports, Lodge, Fitness, and Golf Departments, receiving/shipping, and cash office responsibilities. Set up and maintenance of computer equipment including cash registers, card readers, scanners, two-way radios, copiers and etc. Ensure scheduling and payroll budgets were met. Process time and attendance on a weekly basis. Reviewing exceptions and resolve any outstanding issues. Had 49 employees who directly report to me. Implementation of sales goals and initiatives involving warranties, credit cards, scorecard rewards and metrics. Responsible for any shrink related issues concerning Inventory control, Loss Prevention, and Store Audits. Hiring, training, scheduling and corrective action with all employees. Strong customer service skills have ensured continued growth. We were the top sales store in our district, from Kentucky to Alabama, with $18 million a year.
Asst. Manager
Old Time Pottery, Inc.
1998.05 - 2007.05
- Overseen creation of Safety Committee to help increase safety awareness and reduced work injuries by 35%. Responsible for all aspects of operations from Front-end to Back-end operations. Design layouts for new incoming products and equipment without using plan-o-grams. Give department supervisors the tools necessary to achieve goals in their department. Oversee yearly inventory and coordinate with outside inventory vendor. Utilized software to assist with metrics. Trouble-shoot issues with front end operations such as internet and equipment downtime. Hire and train associates for each department. Help to ensure proper policy is followed in the receiving and processing of merchandise. Oversee 160,000sq feet home decor store with a garden center that is more than an acre.
Asst. Manager
Toot’s Restaurant
1993.05 - 1997.05
- Manage and run the restaurant. Make sure food pred is completed properly and to procedure. Create competitions among staff to help promote certain food items. Deal with customer complaints. Estimate amount of food to prep for the days sales.
Education
Business Administration
Middle TN State Univ.
Computer Information System
Tenn. Tech. Univ.
Skills
- Computer knowledge, Adaptive Learning, Customer Service trained and experienced Enjoy working on classic cars
- Problem resolution
- Operations management
- Team player
Career Highlights / Qualifications
- Knowledge in Computer Hardware and Software, internet applications, networks, operating systems, troubleshooting and data privacy. Computer information skills implemented that resulted in adding and removing peripherals and diagnosing issues.
- Opening a retail store and bringing sales from $7million first year to $18million.
- Skilled in communication, teamwork, problem solving, organization, perseverance, motivation, and leadership.
- Experience in maintenance of residential homes and condos.
Timeline
General Manager
7-eleven/Speedway
2024.10 - Current
Owner/Operator
Pioneer Surface Cleaners
2020.04 - Current
Dick's Sporting Goods
2007.06 - 2020.04
Asst. Manager
Old Time Pottery, Inc.
1998.05 - 2007.05
Asst. Manager
Toot’s Restaurant
1993.05 - 1997.05
Computer Information System
Tenn. Tech. Univ.
Business Administration
Middle TN State Univ.