Kevin Deare
Murfreesboro,TN
Summary
IT and Healthcare Technology professional with 9+ years of experience supporting enterprise healthcare environments. Proven expertise in EMR application support, identity and access management, Active Directory administration, and Agile/Scrum workflows. Known for delivering reliable support in fast-paced, high-impact environments while maintaining a strong customer service focus.
Overview
11
11
years of professional experience
Work History
Application Analyst I
Acadia Healthcare
03.2022 - Current
- Provide operational support for a new enterprise-wide Electronic Medical Record (EMR) application, including deployment and stabilization during multi-facility go-live implementations.
- Participate in an Agile/Scrum team responsible for updating clinical forms and delivering application feature enhancements through iterative sprints.
- Create and maintain detailed knowledge base documentation to streamline troubleshooting and improve internal support efficiency.
- Manage application user accounts, permissions, and access controls to ensure compliance, security, and continuity of care.
Account Provisioning II
Acadia Healthcare
09.2016 - 03.2022
- Managed user access and permissions for 20,000+ accounts across 500 hospital facilities within a single enterprise domain.
- Administered Active Directory, including account provisioning and termination, permission changes, and execution of PowerShell scripts for initial account creation.
- Collaborated directly with C-level leadership and key stakeholders to ensure appropriate access controls and compliance with organizational security standards.
- Provisioned and supported user accounts for integrated hospital systems, including SMART and Methasoft, and trained new team members to ensure operational consistency.
Help Desk Analyst
Acadia Healthcare
02.2016 - 09.2016
- Provided remote technical support to Acadia Healthcare facilities nationwide, resolving software and hardware issues via phone and ticketing systems while consistently meeting or exceeding SLA expectations.
- Supported Windows Server 2008 and 2012 R2 environments, including printer deployment and recovery of lost documents from network drives.
- Administered Active Directory, performing password resets, computer account management, and organizational unit assignments, including domain rejoin procedures.
- Delivered timely, high-priority technical support to upper management and assisted with onboarding and training of new team members.
Desktop Support Specialist
Select Staffing
03.2015 - 12.2015
- Provided Tier 1 technical support to General Mills employees as the primary point of contact for hardware, software, and end-user issues.
- Served as the primary support resource for AS/400 (IBM i) systems, assisting users and escalating issues as appropriate.
- Supported 1,400+ computers across 5 sites, including deployment, imaging, configuration, and maintenance of desktops, laptops, and 80 WYSE thin clients.
- Managed onboarding and equipment deployment for new hires and tracked incidents and service requests using the Remedy ticketing system.
Information Systems Intern
Rutherford County Sheriff’s Office
07.2014 - 11.2014
- Provided technical support for office-wide hardware and software issues through a centralized ticketing system.
- Assisted with infrastructure and workstation setup, including CAT6 cable fabrication and installation, computer imaging, and deployment of multiple operating systems.
Education
Information Techonolgy
Tennessee College of Applied Technology
Murfreesboro, TN01.2014
Skills
- Operating Systems: Windows Server 2008, 2012 R2; Windows 10/11
- Identity & Access Management: Active Directory, User Provisioning, PowerShell
- Healthcare & Enterprise Applications: Wellsky, ObservSMART, SMART, Methasoft, HCS
- Tools & Methodologies: Agile/Scrum, Remedy, Enterprise Ticketing Systems
- Hardware & Networking: Desktop & Laptop Support, WYSE Thin Clients, CAT6 Cabling
Timeline
Application Analyst I
Acadia Healthcare
03.2022 - Current
Account Provisioning II
Acadia Healthcare
09.2016 - 03.2022
Help Desk Analyst
Acadia Healthcare
02.2016 - 09.2016
Desktop Support Specialist
Select Staffing
03.2015 - 12.2015
Information Systems Intern
Rutherford County Sheriff’s Office
07.2014 - 11.2014
Information Techonolgy
Tennessee College of Applied Technology