Ke'von Johnson
Oakland
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
8
8
years of professional experience
Work History
Manager
Captain D's
Oakland, TN
01.2026 - Current
- Developed training programs, fostering employee skill development and retention.
- Analyzed sales data to identify trends, driving strategic planning initiatives.
- Collaborated with cross-functional teams to enhance customer satisfaction initiatives.
- Led quarterly performance reviews, aligning team goals with business objectives.
Sever
TopGolf
Nashville, TN
09.2025 - 01.2026
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely order fulfillment and adherence to quality standards.
- Trained new servers on menu knowledge, service protocols, and POS system operation.
- Managed multiple tables simultaneously while maintaining attention to detail and accuracy in orders.
- Resolved guest issues promptly to ensure positive dining experiences and repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Noodles & Company
Nashville, TN
01.2025 - 09.2025
- Oversaw daily operations, ensuring compliance with company standards and procedures.
- Trained and mentored staff, enhancing team performance and service quality.
- Implemented process improvements to streamline workflow and increase efficiency.
- Managed inventory levels, optimizing stock to reduce waste and improve cost-effectiveness.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Lead
The Cookout
Bartlett, TN
01.2018 - 01.2024
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing new training procedures and streamlining work processes..
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Warehouse Lead
Amazon
Memphis, TN
06.2020 - 02.2022
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
- Reduced product damage by performing routine forklift maintenance and safety checks.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
Education
High School Diploma -
Germantown High School
Germantown, TN05-2019
Skills
- Customer Service Excellence
- Quality Assurance
- Team Training and Development
- Customer Relations
- Active Listening
- Decision Making
- Multitasking
- Training and Development
- Problem Solving
- Conflict Resolution
- Time Management
- Team Leadership
- Interpersonal Skills
- Money Handling Abilities
- Team leadership
- Customer service
- Time management
- Decision-making
- Task delegation
Timeline
Manager
Captain D's
01.2026 - Current
Sever
TopGolf
09.2025 - 01.2026
Manager
Noodles & Company
01.2025 - 09.2025
Warehouse Lead
Amazon
06.2020 - 02.2022
Customer Service Lead
The Cookout
01.2018 - 01.2024
High School Diploma -
Germantown High School