Kewana McCallum

• Answer inbound phone calls
• Demonstrate and recommend service solutions
• Driving sales by adding new customer accounts and maximizing existing customer experience
• Assisted company administrators with accessing and viewing available reports.
• Reduced account discrepancies with meticulous attention to detail when reviewing financial statements.

Technical support

• Answer inbound phone calls
• Figure out the customer's problem by asking probing questions
• Troubleshoot issue(s) at hand by using resources effectively

Became verified within the first month of being promoted by exceeding monthly goal expectations

• Package customer orders by priority
• Use SAP software system to scan in customer orders
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Consistently lifted materials weighing as much as 50 pounds.

• Create EPA’s and invoices to distribute to coordinators
• Print and distribute BOL’s and distribute to coordinators
• Email customers regarding missing parts updates
• Developed strong relationships with clients through consistent communication and personalized service.

• Assist customers over the phone and via email
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Track orders for customers
• Check customer warranty information by looking up products by serial number
• Email customers information regarding their orders using Microsoft Outlook

• Promoted products by demonstrating the product to customers
• Designed display tables for department
• Answer work phones
• Complete online orders
• Participated in local bridal events for the company
• -Over 21 brides signed up for registries at the events I attended
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.