Keya Rhodes
Memphis
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Service role.
Overview
3
3
years of professional experience
Work History
Radiology Scheduler
Baptist Memorial Hospital
10.2024 - Current
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
Quality Auditor
Fedex Supply Chain
06.2022 - 11.2024
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
- Improved overall customer satisfaction by ensuring that all products met established quality standards.
Administrative Representative
Pediatric Dental Care
11.2023 - 09.2024
- Contributed to a positive work environment by assisting colleagues with various tasks as needed.
- Provided exceptional customer service, resolving client inquiries promptly and professionally.
- Communicated factual and procedural information clearly, orally and in writing.
Education
High School Diploma -
Overton High School
Memphis, TNSkills
- Service excellence
- Analytical reasoning
- Customer relationship management (CRM)
- Attentive listening ability
Languages
English
Full Professional
Timeline
Radiology Scheduler
Baptist Memorial Hospital
10.2024 - Current
Administrative Representative
Pediatric Dental Care
11.2023 - 09.2024
Quality Auditor
Fedex Supply Chain
06.2022 - 11.2024
High School Diploma -
Overton High School
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