Keya Rhodes
Memphis
Summary
Dedicated professional with a strong background in patient coordination and insurance verification. Known for ensuring HIPAA compliance and fostering positive relationships with patients and staff to streamline scheduling and improve service delivery.
Overview
4
4
years of professional experience
Work History
Radiology Scheduler
Baptist Memorial Hospital
Memphis
10.2024 - Current
- Scheduled patient appointments for various radiology procedures efficiently.
- Managed incoming calls to address patient inquiries and appointment changes.
- Verified insurance information and ensured compliance with hospital policies.
- Collaborated with radiology staff to optimize scheduling workflows and processes.
Administrative Representative
Pediatric Dental Care
Memphis
11.2023 - 09.2024
- Scheduled appointments for pediatric dental consultations and follow-up visits.
- Ensured a welcoming environment for patients in the waiting area.
- Processed patient check-ins and check-outs efficiently at the front desk.
- Coordinated communication between dental staff and patients regarding treatment plans.
Quality Auditor
FedEx Supply Chain
Memphis
06.2022 - 11.2023
- Conducted internal audits to ensure compliance with quality standards.
- Verified accuracy of inspection records and updated them as required.
- Reviewed orders and specifications to understand expected results and assess compliance.
Education
High School Diploma -
Overton High School
Memphis, TN05-2014
Skills
- Scheduling systems
- Insurance verification
- Patient coordination
- Customer relationship management
- HIPAA compliance
- Medical terminology
Timeline
Radiology Scheduler
Baptist Memorial Hospital
10.2024 - Current
Administrative Representative
Pediatric Dental Care
11.2023 - 09.2024
Quality Auditor
FedEx Supply Chain
06.2022 - 11.2023
High School Diploma -
Overton High School