Keyshla Ocasio
Seymour
Summary
Bilingual (English/Spanish) professional with a strong background in customer service, medical office operations, quality assurance, and Spanish interpretation. Managing office tasks, ensuring compliance with medical protocols, and enhancing communication between English and Spanish speaking clients. Reliable, detail-oriented, and dedicated to excellent service delivery.
Overview
13
13
years of professional experience
Work History
Finishing Quality Technician/ Trainer
Microlumen
08.2022 - Current
- Conduct visual and tactile inspections of medical tubing for defects ensuring quality and efficiency is met while also training new hires
- Document findings, assist in complaint investigations, and support regulatory compliance
- Train and support new hires, promoting a culture of service-focused quality assurance
Spanish Interpreter
The Connection AG
01.2021 - Current
- Providing real-time translations of sermons, prayers and other religious services, ensuring that Spanish-speaking attendees can fully participate in the worship experience
- Support community connection and inclusivity through effective bilingual communication
Medical Assistant / Office Manager
Wesley Chapel Medical Care
03.2012 - 05.2017
- Managed front desk operations, scheduled appointments, and handled patient inquiries
- Assisted physicians with patient exams, vitals, and documentation
- Oversaw office inventory, staff coordination, and insurance billing
- Delivered compassionate service to patients, ensuring a smooth and welcoming experience
Education
Bachelor's - Biomedical Science
Keiser University
Tampa, FL05.2022
Medical Assistant - undefined
Sandford Brown Institute
Tampa, FL12.2012
Skills
- Fully Bilingual
- Good listener and communicator
- Ability to prioritize
- Decision Maker
- Multitasking
- MS Office
LANGUAGES
English
Spanish
Timeline
Finishing Quality Technician/ Trainer
Microlumen
08.2022 - Current
Spanish Interpreter
The Connection AG
01.2021 - Current
Medical Assistant / Office Manager
Wesley Chapel Medical Care
03.2012 - 05.2017
Bachelor's - Biomedical Science
Keiser University
Medical Assistant - undefined
Sandford Brown Institute
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